# Provider Real-Time Behavior

##### last edited on: Feb 21, 2023

See also [[:provider-synchronization]].


## Enabling and Disabling Real-Time Refresh
The Access Anywhere's real-time refresh functionality enables options for discovering changes made directly (not through Access Anywhere) to the storage without having to run a provider re-sync. Whether or not real-time refresh functionality is possible on your Access Anywhere depends on a setting in Site Functionality.

 {{ :site_functionality.png?400 |}}

## If Your Access Anywhere Allows Real-Time Refresh

### Effective Real-Time Setting
A provider's effective real-time setting is "on" if Cloud Refresh Mode in the Provider settings is set to Enabled, and "off" if Cloud Refresh Mode is set to "Disabled". 

 {{ ::provider_specified_options.png?400 |}}


If the provider's Cloud Refresh Mode is set to "Global" then the effective setting depends on the "Real-time refresh" setting on the org. admin's Dashboard.

 
{{ ::dashboard_setting.png?400 |}}

"On" means providers set to Global have real-time on, and "Off" means providers set to Global have real-time off.

### The Refresh Button
What happens when you click on the Refresh button in the File Manager depend on provider's effective real-time setting.

For providers with an effective real-time setting of "off", the File Manager's Refresh menu will show all three options: Refresh, Cloud Refresh and Deep Cloud Refresh. 

For providers with an effective real-time setting of "on", clicking the File Manager's Refresh button does not cause a menu to be displayed.  Instead, clicking the button will cause a Cloud Refresh to happen.

### Navigation

#### Navigation for Providers with an Effective Real-Time Setting of "Off"

//File Manager//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).

//Mac Cloud Drive//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background.  When the Cloud Refresh has finished, the directory listing is updated.

//Windows Cloud Drive//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background.  When the Cloud Refresh has finished, the directory listing is updated.

#### Navigation for Providers with an Effective Real-Time Setting of "On"

//File Manager//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background.  When the Cloud Refresh has finished, the directory listing is updated.

//Mac Cloud Drive//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background.  When the Cloud Refresh has finished, the directory listing is updated.

//Windows Cloud Drive//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background.  When the Cloud Refresh has finished, the directory listing is updated.

## If Your Access Anywhere Does Not Allow Real-Time Refresh

### The Refresh Button
Clicking the File Manager's Refresh button will always cause a Refresh (not a Cloud Refresh or a Deep Cloud Refresh) to happen.  Cloud Refresh and Deep Cloud Refresh will not be available.

### Navigation
//File Manager//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).

//Mac Cloud Drive//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).

//Windows Cloud Drive//

Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).