====== Support for the Access Anywhere API ======

Last updated on: Oct. 17, 2023

===== Support Scope =====
Nasuni Support can answer specific questions about API methods and their expected behavior.  Design, development and support of customer applications that use the API are beyond the scope of Nasuni Support.

===== How to Submit an API Support Case =====
When creating a support case for API support, always include the following:
  * A transcript of the API method being invoked, with argument and results.
  * An explanation of how the results differ from your expected results.

For example, you might submit the following transcript:

```
dstone@dstone-mbp ~ % curl -k "https://xxx.xx.xx.xx/api/4b3aa8373751e915cae72fca257eac85/getFilesInfo/MTIz,bg=="
<?xml version="1.0" encoding="utf-8"?>

 <response>
  <status>error_no_items</status>
  <statusmessage>No files to return.</statusmessage>
  <warning>0</warning>
  <function>getFilesInfo</function>
 </response>
dstone@dstone-mbp ~ % 

```
With an explanation of your expected results such as:

//A file with the specified ID exists.  I expected this invocation to return information about that file.//

===== Support Case Management and Resolution =====
API support cases submitted according to the guideline provided on this page will be handled by Nasuni Support using our normal support process.  We will use the support case ticket to communicate case status and request additional information as needed.  Note, however, that API support cases may require internal escalation to a specialist team at Nasuni which can constrain the pace at which the case progresses.