# Windows Drive Network Disconnect Advisory
## Symptoms
After a Microsoft  update to Windows 10 you might see NAA Cloud Drive status as **Disconnected Network Drive** in Windows Explorer.

![](:/windows/problem.png)

## Cause
There is a known issue with Microsoft Windows update where network provider settings are removed after a windows upgrade. For details see [Network provider settings are removed during an in-place upgrade](https://support.microsoft.com/en-gb/help/4013822/network-provider-settings-are-removed-during-an-in-place-upgrade-to-wi) 

## Workaround
To workaround this problem you have 2 options 

### Method 1: Re-Install NAA Cloud Tools 

* Restart Windows

* Install the NAA Cloud Tools **on top of existing installation**

* You will get an additional prompt , click yes
![](![](:/windows/prompt.png)

* Finish the installation

* Restart Windows
### Method 2: Reinstall Cloud Drive 

Open Windows Power shell(type Windows Power Shell in the start menu), in the command prompt type the following commands and hit enter.

    cd "C:\Program Files (x86)\SME\Cloud Tools\"

    Start-Process -Verb runAs .\Cloud.Drive.exe /install

Note if you have installed branded NAA Windows app, the Cloud Tools will be installed under  `C:\Program Files (x86)\` in directory corresponding your NAA installer name.

You will get a User Account Control prompt. Click Yes 

 ![](:/windows/uac.png)

Restart Windows