Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| cloudappliance/support [2020_01_16 14:58] – jim | cloudappliance/support [2020_01_16 15:06] – jim | ||
|---|---|---|---|
| Line 9: | Line 9: | ||
| * **STANDARD SUPPORT** - Standard SME Support defined as 9 - 5 PM UTC. | * **STANDARD SUPPORT** - Standard SME Support defined as 9 - 5 PM UTC. | ||
| \\ | \\ | ||
| - | * **SUPPORT SLA** - As defined by the customer contract. | + | * **SUPPORT SLA** - As defined by the customer contract. The default is standard / basic support. |
| \\ | \\ | ||
| - | * **SOFTWARE** - The SME Enterprise File Share and Sync Appliance | + | * **SOFTWARE** - The SME Enterprise File Fabric |
| \\ | \\ | ||
| * **BUG** means a failure of the SOFTWARE to perform as specified in the applicable Product Description and/or Wiki documentation and/or Installation Guide and/or defective software distribution media. | * **BUG** means a failure of the SOFTWARE to perform as specified in the applicable Product Description and/or Wiki documentation and/or Installation Guide and/or defective software distribution media. | ||
| Line 28: | Line 28: | ||
| Note that installing upgrades is outside the scope of support and requires a Professional Services engagement. | Note that installing upgrades is outside the scope of support and requires a Professional Services engagement. | ||
| + | A copy of the latest File Fabric support agreement for Enterprise customers can be downloaded [[https:// | ||