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clouddrive/win/faq [2020_10_02 12:11] – [8 Uploading / Copying files] jim | clouddrive/win/faq [2020_10_29 18:16] – [8 Uploading / Copying files] steven | ||
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- | ===== 3 Antivirus Software ===== | + | ===== 3 Antivirus |
+ | In general the Cloud Drive should perform as expected after install and restart. There are some types of software that could interfect with the Drive that IT Admins and users should be aware of. | ||
+ | The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there have been known issues in using the drive with Trend Micro Anti Virus scanning solution. | ||
- | The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there are known issues | + | Note that in the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour and any exemptions need to be made manually. |
- | In the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour | + | There may be other security software that could also have an effect, particularly software that may block the https request / response requests that the Drive makes to update call / update its directory listing or to upload / download files. Cylance is one such application that has been discovered that can block the Drive https requests that should be checked |
+ | |||
+ | Additionally where a Company user Proxy servers to speed up / monitor / filter end user traffic https request / response result headers can be filtered or tampered with that can cause an issue with the Drive operations. | ||
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- | In general | + | In general |
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- | Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. | + | Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. |
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===== 8 Uploading / Copying files ===== | ===== 8 Uploading / Copying files ===== | ||
+ | It is not recommended to copy a large number of files with the Cloud Drive. To upload a large number of files it is recommended to use the dedicated Cloud Explorer or, as the File Fabric support direct access to the storage | ||
+ | Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers. | ||
- | It is not recommended to copy a large amount of files with the Cloud Drive. To upload a large amount of files it is recommended to use the dedicated Cloud Explorer or, as the File Fabric support direct access to the storage, .\\ \\ Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers. \\ \\ Dragging and dropping drives between an existing network share and the Cloud Drive is not generally recommended due to the latency that maybe incurred when attempting the operation which could result in a failure. As with copying files from a network share to another network share in windows, this may work but from a Cloud Drive perspective it is not a certified operation. | + | Dragging and dropping drives between an existing network share and the Cloud Drive is not generally recommended due to the latency that may be incurred when attempting the operation which could result in a failure. As with copying files from a network share to another network share in windows, this may work but from a Cloud Drive perspective, it is not a certified operation. |
===== 9 Renaming files ===== | ===== 9 Renaming files ===== |