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clouddrive/win/faq [2020_07_31 08:03] – jim | clouddrive/win/faq [2020_10_02 12:17] – [3 Antivirus Software] jim | ||
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- | ===== 3 Antivirus Software ===== | + | ===== 3 Antivirus |
+ | In general the Cloud Drive should perform as expected after install and restart. There are some types of software that could interfect with the Drive that IT Admins and users should be aware of. | ||
+ | The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there have been known issues in using the drive with Trend Micro Anti Virus scanning solution. | ||
- | The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there are known issues | + | Note that in the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour and any exemptions need to be made manually. |
- | In the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour | + | There may be other security software that could also have an effect, particularly software that may block the https request / response requests that the Drive makes to update call / update its directory listing or to upload / download files. Cylance is one such application that has been discovered that can block the Drive https requests that should be checked |
+ | |||
+ | Additionally where a Company user Proxy servers to speed up / monitor / filter end user traffic https request / response result headers can be filtered or tampered with that can cause an issue with the Drive operations. | ||
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- | It is not recommended to copy a large amount of files with the Cloud Drive. To upload a large amount of files it is recommended to use the dedicated Cloud Explorer or if the file sizes are large please consider | + | It is not recommended to copy a large amount of files with the Cloud Drive. To upload a large amount of files it is recommended to use the dedicated Cloud Explorer or, as the File Fabric support direct access to the storage, |
===== 9 Renaming files ===== | ===== 9 Renaming files ===== | ||
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Data loss is always a possibility when using any software, including the Cloud Drive. It can occur due to networking interruptions, | Data loss is always a possibility when using any software, including the Cloud Drive. It can occur due to networking interruptions, | ||
- | 1. Save your work frequently. | + | 1. Save your work frequently. |
- | 2. If you are using Microsoft Office ensure you have AutoRecover turned on and that the AppData directory is set locally (which is the default location). | + | 2. If you are using Microsoft Office ensure you have AutoRecover turned on and that the AppData directory is set locally (which is the default location). |
- | 2. If your application writes temporary files and allows you to set a location for them, set the location to a directory on your local disk, not the Cloud Drive. | + | 2. If your application writes temporary files and allows you to set a location for them, set the location to a directory on your local disk, not the Cloud Drive. |
The Cloud Drive uploads saved files from its cache when those files have been closed by the programs that wrote them. Different programs have different strategies for managing the files that are being edited. | The Cloud Drive uploads saved files from its cache when those files have been closed by the programs that wrote them. Different programs have different strategies for managing the files that are being edited. |