Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
clouddrive/win/faq [2020_07_31 08:03] – jim | clouddrive/win/faq [2020_10_29 18:16] – [8 Uploading / Copying files] steven | ||
---|---|---|---|
Line 23: | Line 23: | ||
- | ===== 3 Antivirus Software ===== | + | ===== 3 Antivirus |
+ | In general the Cloud Drive should perform as expected after install and restart. There are some types of software that could interfect with the Drive that IT Admins and users should be aware of. | ||
+ | The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there have been known issues in using the drive with Trend Micro Anti Virus scanning solution. | ||
- | The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there are known issues | + | Note that in the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour and any exemptions need to be made manually. |
- | In the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour | + | There may be other security software that could also have an effect, particularly software that may block the https request / response requests that the Drive makes to update call / update its directory listing or to upload / download files. Cylance is one such application that has been discovered that can block the Drive https requests that should be checked |
+ | |||
+ | Additionally where a Company user Proxy servers to speed up / monitor / filter end user traffic https request / response result headers can be filtered or tampered with that can cause an issue with the Drive operations. | ||
Line 55: | Line 59: | ||
- | In general | + | In general |
Line 63: | Line 67: | ||
- | Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. | + | Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. |
Line 69: | Line 73: | ||
===== 8 Uploading / Copying files ===== | ===== 8 Uploading / Copying files ===== | ||
+ | It is not recommended to copy a large number of files with the Cloud Drive. To upload a large number of files it is recommended to use the dedicated Cloud Explorer or, as the File Fabric support direct access to the storage | ||
+ | Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers. | ||
- | It is not recommended to copy a large amount of files with the Cloud Drive. To upload a large amount of files it is recommended to use the dedicated Cloud Explorer or if the file sizes are large please consider the Cloud Migration Assistant.\\ \\ Dragging and Dropping | + | Dragging and dropping drives between an existing network share and the Cloud Drive is not generally |
===== 9 Renaming files ===== | ===== 9 Renaming files ===== | ||
Line 113: | Line 119: | ||
Data loss is always a possibility when using any software, including the Cloud Drive. It can occur due to networking interruptions, | Data loss is always a possibility when using any software, including the Cloud Drive. It can occur due to networking interruptions, | ||
- | 1. Save your work frequently. | + | 1. Save your work frequently. |
- | 2. If you are using Microsoft Office ensure you have AutoRecover turned on and that the AppData directory is set locally (which is the default location). | + | 2. If you are using Microsoft Office ensure you have AutoRecover turned on and that the AppData directory is set locally (which is the default location). |
- | 2. If your application writes temporary files and allows you to set a location for them, set the location to a directory on your local disk, not the Cloud Drive. | + | 2. If your application writes temporary files and allows you to set a location for them, set the location to a directory on your local disk, not the Cloud Drive. |
The Cloud Drive uploads saved files from its cache when those files have been closed by the programs that wrote them. Different programs have different strategies for managing the files that are being edited. | The Cloud Drive uploads saved files from its cache when those files have been closed by the programs that wrote them. Different programs have different strategies for managing the files that are being edited. |