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--- clouddrive/win/faq [2020_10_02 12:11] – [8 Uploading / Copying files] jim
+++ clouddrive/win/faq [2020_10_02 12:17] – [3 Antivirus Software] jim
@@ Line 23: / Line 23: @@
-===== 3 Antivirus Software =====
+===== 3 Antivirus & Other Software =====
+In general the Cloud Drive should perform as expected after install and restart. There are some types of software that could interfect with the Drive that IT Admins and users should be aware of.
+The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there have been known issues in using the drive with Trend Micro Anti Virus scanning solution.
-The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there are known issues in using the drive with Trend Micro Anti Virus scanning solution.
+Note that in the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour and any exemptions need to be made manually.
-In the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour and any exemptions need to be made manually.
+There may be other security software that could also have an effect, particularly software that may block the https request / response requests that the Drive makes to update call / update its directory listing or to upload / download files. Cylance is one such application that has been discovered that can block the Drive https requests that should be checked and if necessarily configured to exempt the Drive.
+Additionally where a Company user Proxy servers to speed up / monitor / filter end user traffic https request / response result headers can be filtered or tampered with that can cause an issue with the Drive operations.