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clouddrive/win/faq [2020_07_31 08:05]
jim [14 Recommendations for Protecting Your Work]
clouddrive/win/faq [2021_03_12 11:51] (current)
jim
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 ====== Cloud Drive for Windows FAQ / Restrictions ====== ====== Cloud Drive for Windows FAQ / Restrictions ======
  
-last updated ​November 192019+last updated ​March 12th2021
  
 See full documentation at [[:​windowstools/​clouddrive]] See full documentation at [[:​windowstools/​clouddrive]]
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-===== 3 Antivirus Software =====+===== 3 Antivirus ​& Other Software =====
  
 +In general the Cloud Drive should perform as expected after install and restart. There are some types of software that could interfect with the Drive that IT Admins and users should be aware of.
  
 +The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there have been known issues in using the drive with Trend Micro Anti Virus scanning solution.
  
-The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there are known issues ​in using the drive with Trend Micro Anti Virus scanning solution.+Note that in the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour and any exemptions need to be made manually.
  
-In the past the firewall rules were added on install but Microsoft has added Tamper Protection in version 19.03 of Windows 10 which if turned on prevents this behaviour ​and any exemptions need to be made manually.+There may be other security software that could also have an effect, particularly software that may block the https request / response requests that the Drive makes to update call / update its directory listing or to upload / download filesCylance is one such application that has been discovered that can block the Drive https requests that should be checked ​and if necessarily configured ​to exempt the Drive. 
 + 
 +Additionally where a Company user Proxy servers to speed up / monitor / filter end user traffic https request / response result headers can be filtered or tampered with that can cause an issue with the Drive operations.
  
  
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-In general ​you should be able to work with files as you would on a normal drive but please note that some applications may need certain "​hooks"​ for us to work with them (with regards to edit and save) or may not be suitable to be shared for network drive access.\\ \\ Work has been done for many file types but if you come across a file type where edit and save is problematic you could email support@storagemadeeasy.com and let us know.+In general ​users should be able to work with files as they would on a normal drive share as ultimately that is what it is, but please note that some applications may need certain "​hooks"​ for the Drive to work with them (with regards to edit and save) or may not be suitable to be shared for network drive access. As an example shared Access Databases are not able to be used with the Cloud Drive. \\ \\ Work has been done for many file types but if you come across a file type where edit and save is problematic you could email support@storagemadeeasy.com and let us know.
  
  
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-Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. ​The Cloud Sync tools may provide a better way of working offline with such large files.+Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. ​If M-Stream file transfer acceleration is being used this process can be relatively fast but users should also consider the Cloud Sync tools which may provide a better way of working offline with such large files.
  
  
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 ===== 8 Uploading / Copying files ===== ===== 8 Uploading / Copying files =====
  
 +It is not recommended to copy a large number of files with the Cloud Drive. To upload a large number of files it is recommended to use the dedicated Cloud Explorer or, as the File Fabric support direct access to the storage
  
 +Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers.
  
-It is not recommended to copy a large amount of files with the Cloud Drive. To upload a large amount of files it is recommended to use the dedicated Cloud Explorer or if the file sizes are large please consider the Cloud Migration Assistant.\\ \\ Dragging and Dropping ​files between the local file system and the cloud drive will work and will even try to resume on failure ​but the drive is not optimized for such large file transfers.+Dragging and dropping drives between an existing network share and the Cloud Drive is not generally ​recommended ​due to the latency that may be incurred when attempting ​the operation which could result in a failureAs with copying ​files from a network share to another network share in windows, this may work but from a Cloud Drive perspective,​ it is not a certified operation.
  
 ===== 9 Renaming files ===== ===== 9 Renaming files =====
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 The Cloud Drive has a setting for deleting the cache when the PC is shut down.  That setting also applies when the user logs out.  For most use cases this setting should not be activated. ​ If it is activated then you run the risk of the cache being deleted while it contains files that have not yet been uploaded. The Cloud Drive has a setting for deleting the cache when the PC is shut down.  That setting also applies when the user logs out.  For most use cases this setting should not be activated. ​ If it is activated then you run the risk of the cache being deleted while it contains files that have not yet been uploaded.
  
-===== 15 Processor Support =====+===== 15 OneDrive AutoSave interference ===== 
 + 
 +Updates by Microsoft to OneDrive and AutoSave can lead to interference with regards to saving files that are opened from the Cloud Drive. 
 + 
 +AutoSave is enabled on a per file basis and starts to automatically save files back to OneDrive. At this point files are no longer being saved back to the drive even when an explicit save is done, they will be save to OneDrive. 
 + 
 +To prevent this it is recommended to turn on AutoSave to OneDrive off when working with the Drive. 
 + 
 +To turn it off as a default for all Office documents change the "​Office"​ setting in OneDrive, right-click the OneDrive icon. Office Tab. Uncheck the box. 
 + 
 +{{ ::​onedrive-autosave.jpg?​400 |}} 
 + 
 +\\  \\  
 +Admin'​s can also use a Windows policy setting to turn off AutoSave by default. There are separate policy settings for Excel, PowerPoint, and Word. 
 +For example, the policy setting for Word is named "Turn AutoSave OFF by default in Word" and can be found under the "​Microsoft Office 2016\AutoSave"​ Policy Path. 
 +\\  \\  
 +To use these policy settings, make sure to [[https://​www.microsoft.com/​download/​details.aspx?​id=49030|download]] the latest Administrative Template files (ADMX/ADML) from the Microsoft Download Center. 
 + 
 + 
 + 
 +===== 16 Processor Support =====
  
-The Cloud Tools are not certified for use with ARM processors.+The Cloud Tools are not currently ​certified for use with ARM processors.