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cloudedit [2018_01_30 17:23] (current)
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 +====== CloudEdit ======
 +
 +===== What is CloudEdit? =====
 +
 +CloudEdit is a feature that allows end users to edit or files opened on the SME web interface directly on the desktop (Windows or Mac). This works independent of whatever the back-end storage is.
 +
 +===== How to work with CloudEdit =====
 +
 +From the point of download, the Cloud Edit app:
 +
 +  - Opens the downloaded file in the associated application.
 +  - Stores the downloaded file name in an internal list.
 +  - Checks every 3 seconds whether the downloaded file has been changed since it was last checked. If it has, it is automatically uploaded.
 +
 +===== Enabling CloudEdit =====
 +
 +CloudEdit is enabled and available by default for free, personal and business SaaS Accounts. It is also included when deploying the SME Enterprise Edition.
 +
 +For team users ensure that CloudEdit is enabled for the Organization. This can be done by logging in as the Org Admin, then go to Organization>​Options>​User Interface and tick the check box for CloudEdit.
 +
 +===== Supported Browsers =====
 +
 +Supported browsers are:
 +
 +  * Internet Explorer 11
 +  * Microsoft Edge Browser
 +  * Firefox (last two versions)
 +  * Chrome (last two versions)
 +  * Safari (last two versions)
 +
 +It may work in other browser but we only certify against the above.
 +
 +===== CloudEdit FAQ's =====
 +
 +If there is an issue with CloudEdit launching you should check the following:
 +
 +Anti Virus could be blocking CloudEdit (and be aware with Anti Virus sometimes there are AV browser plugins that block).
 +
 +  * Browser settings (are there browse security restrictions in place. Try and disable all plugins and retry to validate there are no plugins interfering )
 +  * SmartScreen check. Is windows 10 SmartScreen blocking use.
 +  * Firewall check. Is A firewall blocking outbound internet access.
 +  * Proxy check
 +
 +Further Actions:
 +
 +  * Remove Cloudedit, reset browser, re-install and observe behaviour on re-install and subsequent access.
 +  * Check Cloudedit logs. The log is shown when clicking on the Cloud Edit tray icon (or tray icon menu -> Show Cloud Edit). The log is rotated after 10000 lines, i.e. the last 10000 lines are kept. It is shown in realtime, so one can view how CloudEdit works/​reacts.
 +