Table of Contents
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CloudFTP
CloudFTP is an FTP Server protocol provided by the File Fabric. It's ideal for use with cloud storage that do not natively support FTP. Once a Cloud has been added to your Storage Made Easy Account, if CloudFTP is enabled for your account you will be able to access it from any FTP Client.
1 Accessing CloudFTP
To access CloudFTP you should be able to use any FTP Client. Use your Storage Made Easy username and password as credentials.
We recommend using Passive mode from the FTP client. Active mode is supported but is harder for users to configure. To upload large files you may need to use the maximum timeout for your FTP client.
US Server
FTP is available on port 21, the default FTP port. Client firewalls must allow egress ports 20000-21000.
ftp.storagemadeeasy.com:21
FTPS is available on port 990, the default FTPS port. Client firewalls must allow egress ports 20000-21000.
ftp.storagemadeeasy.com:990
EU Server
FTP is available on port 21, the default FTP port. Client firewalls must allow egress ports 20000-21000.
ftp://ftpeu.storagemadeeasy.com:21
FTPS is available on port 990, the default FTPS port. Client firewalls must allow egress ports 20000-21000.
ftps://ftpeu.storagemadeeasy.com:990
Appliance
By default the File Fabric CloudFTP service is configured to run an FTP service on port 21 and an FTPS service (FTP over SSL) on port 990.
Check the health of CloudFTP service by logging into the appliance and running the command:
systemctl status cloudftp
The service uses the configuration file:
/var/www/smestorage/ftpserver/ftpserver.conf
The CloudFTP log can be found at:
/var/www/smestorage/sftpserver/sftpserver/log.txt
Restrictions
On the SME SaaS service CloudFTP is restricted to 3 MB/sec download speed (this restriction does not apply to enterprise on-premise or IaaS dedicated server use).
CloudFTP grants 5 connection per user. If you try to use CloudFTP concurrently you may breach this limit and therefore the connection will not work.
If you a require a solution that scales beyond this we offer dedicated server FTP server gateways. Please contact us for more information.