Differences

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--- organisationcloud/branding/mobile [2018_09_12 13:38] – dan
+++ organisationcloud:branding:mobile [2023_06_22 05:41] – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Mobile Branding ======
-updated Sept. 2018
+last updated Sept. 17, 2019
 ===== Introduction =====
-SME's mobile applications can also be branded to preset appliance endpoints and include your organisations logos and colour themes. Due to the restrictions on these platforms, mobile branding is performed by SME.
+The File Fabric's mobile applications can also be branded to preset appliance endpoints and include your organisations logos and colour themes. Due to the restrictions on these platforms, mobile branding is performed by SME.
 If you are interested in having a branded version of our applications, you should contact your Account Manager.
 This document covers what is required from the customer in order for SME to brand our mobile applications.
+===== Timeframes =====
+Branding the mobile applications typically can take a month or more from start to finish, once scheduling is approved.  Please plan accordingly.
+=====Branding Workflow=====
+{{ :organisationcloud:mobile_tools_branding_workflow_-_oct_2018.png?direct&1200 |}}
+=====Charges for Re-Work=====
+Please take care when providing the information and assets that are required for branding the mobile apps. Some adjustments may be made without charge during the preview images review phase of the work.  In the event that you specify many changes during the preview images review phase, or if you revise the information or replace any of the assets after the preview images review phase, you will be charged for the re-work at our normal professional services rates.
+=====Explore Examples=====
+To get a sense of what colours, logos and text lengths work well, spend some time looking at applications that we have already branded for other customers.  Here is a link to a page from the Google Play Store listing some of our branded apps:
+https://play.google.com/store/apps/developer?id=Storage+Made+Easy
 ===== Items Required For Branding =====
@@ Line 52: / Line 67: @@
 __Android__
-Please register for a [[https://play.google.com/apps/publish/signup/|Google Play]] account. We will provide you the Android application as an **apk** file. You can submit it to Google Play for beta testing and distribution.
+Please register for a [[https://play.google.com/apps/publish/signup/|Google Play]] account. We can provide you the Android application as an **apk** file and you can submit it to Google Play for beta testing and distribution.  Alternatively, we can submit it to Google Play using the SME account.
 __Apple iOS__
@@ Line 59: / Line 74: @@
 We can submit the application to Apple app store on your behalf using our developer account. In case you want to use your iOS developer account, you will need to register and  we will need access to your Apple iOS developer account.
-=====Charges for Re-Work=====
-Please take care when providing the information and assets that are required for branding the mobile apps. In the event that you revise the information or replace any of the assets after we have begun work on your tools we will charge you for the re-work at our normal Professional Services rates.
 =====Update Policy=====
-If your branded tools are covered by Support and Maintenance (which is separate from File Fabric Support and Maintenance) then they can be upgraded to the latest versions up to once every twelve months at no additional charge.  If they are not covered by Support and Maintenance then they can be upgraded for a standard fee (available on request) per OS (IoS or Android)   Alternatively, you can add Support and Maintenance for a standard fee (available on request) per OS.  Upgrades do not include branding changes. These can be provided on a professional services basis.
+Any bugs or issues in the mobile Apps will be resolved on the standard SME release schedule ie. not on demand for customers.
+\\  \\
+If your branded tools are covered by Support and Maintenance (which is separate from File Fabric Support and Maintenance) then they can be upgraded to the latest versions up to once every twelve months at no additional charge.
+\\
+If they are not covered by Support and Maintenance then they can be upgraded for a standard fee (available on request) per OS (IoS or Android)   Alternatively, you can add Support and Maintenance for a standard fee (available on request) per OS.  Upgrades do not include branding changes. These can be provided on a professional services basis.
 This policy is subject to change.