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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| standalone/drive [2019_08_07 23:07] – [Settings] added link to new troubleshooting page steven | standalone/drive [2020_04_15 21:01] – [FAQ] steven | ||
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| ## FAQ | ## FAQ | ||
| - | Q. Can I access the drive from other applications? | + | **Can I access the drive from other applications? |
| - | A. Yes, the drive will be available through an application’s Open File and Save | + | |
| + | Yes, the drive will be available through an application’s Open File and Save | ||
| functions. | functions. | ||
| - | Q. Can I access the drive from a command prompt or terminal? | + | **Can I access the drive from a command prompt or terminal?** |
| - | A. Yes, the drive can be accessed like a file system in this respect. | + | |
| - | Q. Does the drive cache? | + | Yes, the drive can be accessed like a file system in this respect. |
| - | A. Yes, the drive caches to speed up access. Cache settings | + | |
| - | under configuration settings. | + | |
| - | Q. Does the drive find new content that has been uploaded directly (not via | + | **Does the drive cache?** |
| - | the drive) to the object storage? | + | |
| - | A. Yes, the drive will show latest content on the storage provider instance | + | Yes, the drive caches file content and folder metadata for performance. Cache settings can be managed under configuration settings. |
| + | |||
| + | **Does the drive find new content that has been uploaded directly (not via | ||
| + | the drive) to the object storage?** | ||
| + | |||
| + | Yes, the drive will show latest content on the storage provider instance | ||
| whether the content was uploaded through the drive or to the storage | whether the content was uploaded through the drive or to the storage | ||
| provider directly. | provider directly. | ||
| + | |||
| + | **Why does the drive show 2TB available when I have unlimited cloud storage?** | ||
| + | |||
| + | The drive shows the maximum space available of the drive used for the cache. | ||
| ## Installation | ## Installation | ||
| Line 107: | Line 114: | ||
| Authentication is specific to the storage provider, typically an id and password. An endpoint can be provided for private clouds. | Authentication is specific to the storage provider, typically an id and password. An endpoint can be provided for private clouds. | ||
| - | * **S3** - Access key ID and secret access key | + | * **S3** - Access key ID and secret access key. The endpoint must **not** include the bucket name. |
| * **OpenStack Swift** - User name, password and either Tenant Name or Tenant Id. Contact your provider for more information. | * **OpenStack Swift** - User name, password and either Tenant Name or Tenant Id. Contact your provider for more information. | ||
| * **Azure** - Account name and either your primary or secondary key | * **Azure** - Account name and either your primary or secondary key | ||