This entry outlines the File Fabric support options
1 Free Support
2 Hosted Accounts
For those users with File Fabric SaaS Accounts (either on a SaaS or Appliance hosted basis) as well as the free support options outlined, support is provided via email to Support AT Storage Made Easy DOT Com or directly from the support portal.
Standard support is from 10 am to 4 PM Monday to Friday exempting public holidays as advertised in advance on the support system.
The support team may request a Skype or other form of web sharing session if necessary to resolve a case.
To log a case the email should contain:
- The Storage Made Easy username or company name
- Details of the Storage Made Easy Access client being used with version number
- Detailed description of issue (steps taken)
- Any supporting screenshots
3 Enterprise Support
Enterprise support options / definitions are documented here.