Differences

This shows you the differences between two versions of the page.

--- support [2018_01_30 17:23] – external edit 127.0.0.1
+++ support [2021_06_04 12:42] – jim
@@ Line 6: / Line 6: @@
-This entry outlines the support options for accounts.
+This entry outlines the File Fabric support options
 ===== 1 Free Support =====
+For those with historic free accounts support options are:\\ \\ The Storage Made Easy [[http://www.websitetoolbox.com/mb/thesmespace|Forums]]\\ The [[|Wiki]]\\ Storage Made Easy [[https://storagemadeeasy.com/faq/|FAQ]]
-{{:/support:steps:sme_1_free_support.png}}
+===== 2 File Fabric SaaS Accounts =====
-For those with free accounts support options are:\\ \\ The Storage Made Easy [[http://www.websitetoolbox.com/mb/thesmespace|Forums]]\\ The [[|Wiki]]\\ Storage Made Easy [[https://storagemadeeasy.com/faq/|FAQ]]
+For those users with File Fabric SaaS Accounts (either on a SaaS or Appliance hosted basis) as well as the free support options outlined, support is provided via email to **//Support AT Storage Made Easy DOT Com//** or directly from the [[https://support.storagemadeeasy.com/support/storagemadeeasy/|support portal]].\\ \\ Standard support is from 10 am to 4 PM Monday to Friday exempting public holidays as advertised in advance on the support system.\\ \\ The support team may request a Skype or other form of web sharing session if necessary to resolve a case.\\ \\ To log a case the email should contain:\\ \\ - The Storage Made Easy username or company name\\ - Details of the Storage Made Easy Access client being used with version number\\ - Detailed description of issue (steps taken)\\ - Any supporting screenshots
-===== 2 Cloud File Server Accounts =====
+===== 3 Enterprise Support =====
+Enterprise support options / definitions are documented [[cloudappliance/support|here]].\\ \\ \\
-{{:/support:steps:sme_2_cloud_file_server_ac.png}}
-For those users with Cloud File Server Accounts either on a SaaS or Appliance hosted basis, as well as the free support options outlined, support is provided via email to **//Support AT Storage Made Easy DOT Com//** or directly from the [[https://support.storagemadeeasy.com/support/storagemadeeasy/|support portal]].\\ \\ Standard support is from 10 am to 4 PM Monday to Friday exempting public holidays as advertised in advance on the support system.\\ \\ The support team may request a Skype or other form of web sharing session if necessary to resolve a case.\\ \\ To log a case the email should contain:\\ \\ - The Storage Made Easy username or company name\\ - Details of the Storage Made Easy Access client being used with version number\\ - Detailed description of issue (steps taken)\\ - Any supporting screenshots
-===== 3 Custom Support =====
-{{:/support:steps:sme_3_custom_support.png}}
-Custom support options for SaaS can be quoted for on request.\\ \\ For Enterprise Appliance support definitions please see [[cloudappliance/support|here]].\\ \\ \\