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windows/troubleshooting [2018_04_27 14:05] – danwindows:troubleshooting [2024_03_19 22:28] (current) – [Windows Apps Troubleshooting] steven
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-====== TroubleShooting Windows Apps======+====== Windows Apps Troubleshooting ====== 
 +== last updated on Jan. 26, 2022 == 
 +For more information see [[windows/clouddrive/troubleshooting|]].
  
 ===== Please be aware of the following: ===== ===== Please be aware of the following: =====
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-  * **App Blocking**: Sometimes Apps such as Firewalls, Spyware blockers and other Apps that can automatically  block certain programs from accessing the Internet or running a process can disrupt or prevent the running of the File Fabric Apps. +  * **App Blocking**: Sometimes Apps such as Firewalls, Spyware blockers and other Apps that can automatically  block certain programs from accessing the Internet or running a process can disrupt or prevent the running of Access Anywhere Apps. 
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-  * **Drive Encryption Software**: The SME Desktop Tools, especially the Cloud Drive, may not work correctly if disk encryption software is in use.+  * **Drive Encryption Software**: The NAA Desktop Tools, especially the Cloud Drive, may not work correctly if disk encryption software is in use.
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-The File Fabric Apps are predicated on being able to run without third party interference.  Third party interference of such Registry changes, Anti-Virus,  third party App blockers or disk encryption software are not File Fabric Application issues and therefore not supportable and need to be resolved directly by the end user.+The Access Anywhere Apps are predicated on being able to run without third party interference.  Third party interference of such Registry changes, Anti-Virus,  third party App blockers or disk encryption software are not Access Anywhere Application issues and therefore not supportable and need to be resolved directly by the end user.
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- * **Working with Files:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain "hooks" for us to work with them (with regards to edit and save) or may not be suitable to be shared for network drive access. Work has been done for many file types but if you come across a file type where edit and save is problematic you could email support@storagemadeeasy.com and let us+ * **Working with Files:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain "hooks" for us to work with them (with regards to edit and save) or may not be suitable to be shared for network drive access. Work has been done for many file types but if you come across a file type where edit and save is problematic you could email support@nasuni.com and let us
 know. know.
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 + * **Drive Responsiveness:** The Drive's default timeout to discover new data is 3 minutes. This is configurable from the Drive Settings. Note that to view new data it may be required to either refresh the folder or navigate out and back into the folder.
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 * **Working with Microsoft Office documents:** The drive should work perfectly well with office documents but be aware that a network * **Working with Microsoft Office documents:** The drive should work perfectly well with office documents but be aware that a network
 blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive. An alternative is to use the Microsoft Office add-in provided, available as 'Cloud Actions' ribbon bar. blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive. An alternative is to use the Microsoft Office add-in provided, available as 'Cloud Actions' ribbon bar.
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 +* **Admin Permissions During Installation**
 +The Windows App Suite installer requires administrator permissions.  If admin permissions are not provided during the installation process, some aspects of the Apps may not work as expected.
 +
 +===== Contacting Support: =====
 +
 +If you do need to contact support then please provide the following information:
 +
 +1. The Access Anywhere Windows app version
 +
 +2. If you're an enterprise user, the deployed version of your Access Anywhere
 +
 +3. If you have generated a custom App package, please provide it.
 +
 +4. Please provide a list of running Windows apps. You can do this by dropping out to PowerShell and typing:
 +
 +<code>tasklist /apps > apps.txt</code>
 +\\
 +Please send the  apps.txt file to us.
 +\\
 +\\
 +5. Please provide the windows version and service pack.
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