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windowstools/clouddrive/troubleshooting [2020_07_31 20:44]
steven [Cloud Drive for Windows Troubleshooting]
windowstools/clouddrive/troubleshooting [2020_07_31 20:56] (current)
steven [Drive Uploader]
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 If an upload fails, the drive will show a dialog at the bottom of the screen. The error can also be seen in the Drive Uploader window or the logs (if they are enabled). The Uploader will make several attempts to upload a file if the error is recoverable (e.g. network failure or server retry error). You can retry or remove uploads through the Drive Uploader window. If an upload fails, the drive will show a dialog at the bottom of the screen. The error can also be seen in the Drive Uploader window or the logs (if they are enabled). The Uploader will make several attempts to upload a file if the error is recoverable (e.g. network failure or server retry error). You can retry or remove uploads through the Drive Uploader window.
 +
 +## Folder Upload
 +
 +Folders can be dropped into the drive through the Windows File Explorer or copied into the drive from local or network storage. ​ Note: The progress bar indicates the status of files being copied into the local drive cache. It does not indicate upload status. ​
 +
 +<WRAP center round tip 60%>
 +Use “Manage Uploads” to check when files are actually uploaded to the cloud.
 +</​WRAP>​
 +
 +The Cloud Drive shows a circular loading button for files that are not yet uploaded. The icon changes to a green checkmark when the file is uploaded.
 +
 +If you are copying many large files, check you have enough space on your local machine to cache all these files. You can also tune the drive’s cache settings. For example, you could set the cached file to be removed after it has been uploaded.
 +
 +<WRAP center round tip 60%>
 +For larger uploads use the Windows Cloud Explorer which uploads files straight to File Fabric (without using a local cache).
 +</​WRAP>​
 +
 +## Copying Files & Folders
 +
 +Users can copy files and folders through the drive. As expected, if you copy files from a local drive or a network drive to the cloud drive, those files are uploaded to the File Fabric.
 +
 +However, if you copy a file or folder within the drive all he files are downloaded, copies, and then uploaded back through the File Fabric. This is an expensive operation for larger files and folders.
 +
 +Tip: To avoid using the desktop cache to transfer files use the File Fabric Cloud Explorer app or the web-based File Fabric Cloud File Manager to copy files. These apps ask the File Fabric to execute the copy, and it doesn’t need to use cache – it sends a “Copy Object” command directly to S3 storage.
 +