See also Release Notes v2006.

latest update: Jan 18, 2021

These instructions apply to upgrades from versions 1901.x and above. Customers wishing to upgrade frpm older versions should contact SME Support.

The SME Enterprise File Fabric platform is shipped as a virtual appliance; this makes it easy to deploy. Upgrades from supported versions are accomplished in-place, without the need to migrate to a new virtual machine.

Please note that this procedure is written for systems that follow “standard” supported deployment architectures, for advanced deployments please contact support.

Prerequisites

Ensure the following prerequisites are met before beginning an upgrade:

  • SME version 1901.x or later is installed and functional. (For information on upgrading from earlier versions please contact SME Support.)
  • Your File Fabric has public internet access for downloading patches.
  • A complete backup/snapshot has been done of both the system and the database.
  • If you are using the SME's ADProxy program (not needed for AD via LDAP), you have updates ADProxy to version 1.6. Download the new version here.
  • Storage providers have a valid certificates (especially when upgrading from 10.x or 1705). See Storage Provider Certificates for more information.
  • The filesystem mounted at the root (“/”) directory should have at least 60 GB of available space. If it does not, please contact SME Support.

In addition, you must ensure you have full administrator access to the systems. The following user accounts and passwords will be required:

  • smeconfiguser
  • root
  • appladmin
  • organization admin(s) of your organization

We always recommend that customers first perform an upgrade on a test system. This gives you the opportunity to try out any new features and validate expected behaviour before and after the upgrade.

During the upgrade, ongoing uploads will be canceled and the site will be unavailable for a short duration, please schedule downtime accordingly.

Prepare for the upgrade

To receive upgrades for File Fabric you will need a valid support contract.

Start by backing up the appliance. This upgrade will be an upgrade of both software and the database. Please do not proceed without a good backup. The File Fabric does not support a database rollback, so if something does not go to plan, a system restore will be required.

Please note that the upgrade can take 20 - 30 minutes end-to-end, so you should plan your service window accordingly.

Instructions for Upgrading from v2006.00 or v2006.01

Log into the SME appliance as smeconfiguser e.g.

ssh smeconfiguser@cloudfiles.example.com

Change user to root

su -

Then process the main upgrade as follows.

yum install sme-package-2006.02

Now please reboot the system.

reboot

Instructions for Upgrading from v1901.x or v1906.x

Log into the SME appliance as smeconfiguser e.g.

ssh smeconfiguser@cloudfiles.example.com

Change user to root

su -

Ensure only the expected repos are installed.

yum install https://download.storagemadeeasy.com/sme-repo-release-latest.rpm
yum erase sme-alpharepo
yum install -y sme-externalrepo

Now update the appliance with the following command

yum clean all
yum install -y sme-ff-php-config

Please note that the previous step can generate some errors and warnings on screen— this is perfectly normal.

Next we want to remove old versions of ClamAV server

yum remove clamav-server

Then process the main upgrade as follows.

yum install sme-ff-upgrade-tool
yum install sme-package-2006.02
yum update
systemctl enable clamd@scan.service
systemctl start clamd@scan.service
systemctl restart mariadb
systemctl enable mariadb
mysql_upgrade

During the upgrade you may encounter messages similar to this one:

„DB! No such file or directory:2002: :No such file or directory . 35348; rpc.php; 1.1.1.1;

There can be a small window while the database is being upgraded when this can happen. As long as your appliance is working properly after the upgrade, there is no need for concern.

Now please reboot the system.

reboot

If you are using the CloudSFTP gateway then you need to regenerate the File Fabric's SFTP RSA keys before using SFTP to access the File Fabric with CloudFTP. You will find instructions here.

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