Differences
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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| cloudappliance/support [2019_03_13 12:25] – dan | cloudappliance/support [2020_01_16 15:04] – jim | ||
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| - | * **STANDARD SUPPORT** - Standard SME Support defined as 10 - 5 PM UTC. | + | * **STANDARD SUPPORT** - Standard SME Support defined as 9 - 5 PM UTC. |
| \\ | \\ | ||
| - | * **SUPPORT SLA** - As defined by the customer contract. | + | * **SUPPORT SLA** - As defined by the customer contract. The default is standard / basic support. |
| \\ | \\ | ||
| * **SOFTWARE** - The SME Enterprise File Share and Sync Appliance and associated software. | * **SOFTWARE** - The SME Enterprise File Share and Sync Appliance and associated software. | ||
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| Note that installing upgrades is outside the scope of support and requires a Professional Services engagement. | Note that installing upgrades is outside the scope of support and requires a Professional Services engagement. | ||
| + | A copy of the latest File Fabric support agreement for Enterprise customers can be downloaded [[https:// | ||