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cloudappliance/support [2020_01_16 15:04] – jim | cloudappliance/support [2021_06_03 16:19] – jim | ||
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* **SUPPORT SLA** - As defined by the customer contract. The default is standard / basic support. | * **SUPPORT SLA** - As defined by the customer contract. The default is standard / basic support. | ||
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- | * **SOFTWARE** - The SME Enterprise File Share and Sync Appliance | + | * **SOFTWARE** - The SME Enterprise File Fabric |
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* **BUG** means a failure of the SOFTWARE to perform as specified in the applicable Product Description and/or Wiki documentation and/or Installation Guide and/or defective software distribution media. | * **BUG** means a failure of the SOFTWARE to perform as specified in the applicable Product Description and/or Wiki documentation and/or Installation Guide and/or defective software distribution media. | ||
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Note that installing upgrades is outside the scope of support and requires a Professional Services engagement. | Note that installing upgrades is outside the scope of support and requires a Professional Services engagement. | ||
- | A copy of the latest File Fabric support agreement for Enterprise customers can be downloaded [[https:// | + | A copy of the latest |