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cloudedit [2019_05_23 17:09] – steven | cloudedit [2023_11_29 20:03] – [Logs (Mac)] steven | ||
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====== Cloud Edit ====== | ====== Cloud Edit ====== | ||
- | ===== What is Cloud Edit? ===== | + | == page last updated: July 24, 2023 == |
- | Cloud Edit is a feature that allows end users to edit or files opened on the SME web interface directly on the desktop (Windows or Mac). This works independent of whatever the back-end storage is. | + | ===== What is CloudEdit? ===== |
- | ===== How to work with Cloud Edit ===== | + | CloudEdit is a feature that allows end users to view and edit files opened through the File Fabric web interface directly on the desktop (Windows or Mac). This works independently of the back-end storage. |
- | From the point of download, the Cloud Edit app: | + | See also [[: |
+ | |||
+ | ===== System Requirements ===== | ||
+ | |||
+ | CloudEdit is supported for the current and prior MacOS and Windows releases. | ||
+ | |||
+ | CloudEdit may be downloaded on demand through the File Manager. CloudEdit is also included with [[windowstools]]. | ||
+ | |||
+ | ===== How to work with CloudEdit ===== | ||
+ | |||
+ | From the point of download, the CloudEdit | ||
- Opens the downloaded file in the associated application. | - Opens the downloaded file in the associated application. | ||
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- Checks every 3 seconds whether the downloaded file has been changed since it was last checked. If it has, it is automatically uploaded. | - Checks every 3 seconds whether the downloaded file has been changed since it was last checked. If it has, it is automatically uploaded. | ||
- | ===== Enabling Cloud Edit ===== | + | <WRAP center round important 100%> |
+ | When switching between File Fabric accounts, first close any documents that have been opened with CloudEdit. | ||
+ | </ | ||
- | Cloud Edit is enabled and available by default for free, personal and business SaaS Accounts. It is also included when deploying the SME Enterprise Edition. | ||
- | For team users ensure that Cloud Edit is enabled for the Organization. This can be done by logging in as the Org Admin, then go to Organization> | + | ===== Enabling CloudEdit ===== |
+ | |||
+ | CloudEdit is enabled and available by default for free, personal and business SaaS Accounts. It is also included when deploying the SME Enterprise Edition. | ||
+ | |||
+ | For team users ensure that CloudEdit | ||
===== Supported Browsers ===== | ===== Supported Browsers ===== | ||
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* Safari (last two versions) | * Safari (last two versions) | ||
- | It may work in other browser | + | It may work in other browsers |
- | ===== Cloud Edit FAQ' | + | ===== Locking |
- | If there is an issue with Cloud Edit launching you should check the following: | + | When a file is opened and locked through Windows CloudEdit and then subsequently closed without having been saved, how long the lock will be held depends on a couple of settings. If the Tools were packaged with the automatic lock time of one hour enabled then the lock will expire an hour after the file was opened. |
+ | |||
+ | When a file has been opened and locked with Mac CloudEdit, the lock is released when the file is closed. | ||
+ | |||
+ | ## Troubleshooting | ||
+ | |||
+ | ### Cloud Edit Does Not Start | ||
+ | |||
+ | If there is an issue with CloudEdit | ||
Anti Virus could be blocking CloudEdit (and be aware with Anti Virus sometimes there are AV browser plugins that block). | Anti Virus could be blocking CloudEdit (and be aware with Anti Virus sometimes there are AV browser plugins that block). | ||
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Further Actions: | Further Actions: | ||
- | * Remove | + | * Remove |
- | * Check Cloudedit | + | * Check CloudEdit |
+ | |||
+ | ### What are Cloud Edit files stored? (Mac) | ||
+ | |||
+ | Files can be found under ```$TMPDIR``. | ||
+ | |||
+ | cd $TMPDIR | ||
+ | |||
+ | ### What version of Cloud Edit is running? (Mac) | ||
+ | |||
+ | You can find CloudEdit apps that are installed on a Mac by navigating to "About this Mac" -> " | ||
+ | |||
+ | {{:: | ||
+ | |||
+ | If you have multiple Cloud Edit applications installed, to see which one is running first open up Activity Monitor. | ||
+ | |||
+ | Note that Cloud Edit does not start until it's first accessed. | ||
+ | |||
+ | {{: | ||
+ | ### Logs (Mac) | ||
+ | |||
+ | Logs can be found at ~/ | ||
+ | |||
+ | {{: | ||