Cloud Edit

page last updated: Dec. 12, 2022

What is CloudEdit?

CloudEdit is a feature that allows end users to view and edit files opened through the File Fabric web interface directly on the desktop (Windows or Mac). This works independently of the back-end storage.

See also Cloud Edit Branding.

System Requirements

CloudEdit is supported for the current and prior MacOS and Windows releases.

CloudEdit may be downloaded on demand through the File Manager. CloudEdit is also included with Nasuni Access Anywhere for Windows and Mac Apps Legacy (deprecated)

How to work with CloudEdit

From the point of download, the CloudEdit app:

  • Opens the downloaded file in the associated application.
  • Stores the downloaded file name in an internal list.
  • Checks every 3 seconds whether the downloaded file has been changed since it was last checked. If it has, it is automatically uploaded.

When switching between File Fabric accounts, first close any documents that have been opened with CloudEdit.

Enabling CloudEdit

CloudEdit is enabled and available by default for free, personal and business SaaS Accounts. It is also included when deploying the SME Enterprise Edition.

For team users ensure that CloudEdit is enabled for the Organization. This can be done by logging in as the Org Admin, then go to Organization>Options>User Interface and tick the check box for CloudEdit.

Supported Browsers

Supported browsers are:

  • Internet Explorer 11
  • Microsoft Edge Browser
  • Firefox (last two versions)
  • Chrome (last two versions)
  • Safari (last two versions)

It may work in other browsers but we only certify against those listed.

Locking

When a file is opened and locked through Windows CloudEdit and then subsequently closed without having been saved, how long the lock will be held depends on a couple of settings. If the Tools were packaged with the automatic lock time of one hour enabled then the lock will expire an hour after the file was opened. If that option was not enabled then the File Fabric's default lock duration, usually 24 hours, will be applied.

When a file has been opened and locked with Mac CloudEdit, the lock is released when the file is closed.

Troubleshooting

Cloud Edit Does Not Start

If there is an issue with CloudEdit launching you should check the following:

Anti Virus could be blocking CloudEdit (and be aware with Anti Virus sometimes there are AV browser plugins that block).

  • Browser settings (are there browse security restrictions in place. Try and disable all plugins and retry to validate there are no plugins interfering )
  • SmartScreen check. Is windows 10 SmartScreen blocking use.
  • Firewall check. Is A firewall blocking outbound internet access.
  • Proxy check

Further Actions:

  • Remove CloudEdit, reset browser, re-install and observe behaviour on re-install and subsequent access.
  • Check CloudEdit logs. The log is shown when clicking on the CloudEdit tray icon (or tray icon menu → Show CloudEdit). The log is rotated after 10000 lines, i.e. the last 10000 lines are kept. It is shown in realtime, so one can view how CloudEdit works/reacts.

What are Cloud Edit files stored? (Mac)

Files can be found under ```$TMPDIR``.

cd $TMPDIR

What version of Cloud Edit is running? (Mac)

You can find CloudEdit apps that are installed on a Mac by navigating to “About this Mac” → “System Report” → Software → Applications. This view also shows what versions the apps are.

If you have multiple Cloud Edit applications installed, to see which one is running first open up Activity Monitor. Search for “CloudEdit” and then double-click to open the detail dialog. From there select the tab “Open Files and Ports”.

Note that Cloud Edit does not start until it's first accessed.

Logs (Mac)

Logs can be found at ~/Library/Logs/CloudEdit.