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--- cloudftp [2018_01_30 17:23] – external edit 127.0.0.1
+++ cloudftp [2024_03_18 16:47] – steven
@@ Line 1: / Line 1: @@
+# Cloud FTP
+#### Last updated March 15, 2024
+Cloud FTP and other protocol gateways allow client applications and devices to work with Access Anywhere over common file transfer protocols. Communication between Access Anywhere and the underlying storage still occurs using the storage protocol as implemented by the specific connector used to connect Access Anywhere to the storage.
+Cloud FTP supports the following protocols:
-====== CloudFTP ======
+ * **FTP**, (File Transfer Protocol) is a network protocol for accessing and managing file systems over a wide-area network. Although this legacy protocol is widely supported it is highly insecure. Passwords and data are not encrypted. It has been replaced by more secure variants.
+ * **FTPS**, also known as FTP over SSL/TLS, and FTP Secure is an extension to FTP that adds support for the Transport Layer Security (TLS). It provides secure access.
-CloudFTP is an FTP implementation on top of Clouds that do not natively support FTP. Once a Cloud has been added to your Storage Made Easy Account, if CloudFTP is enabled for your account You will be able to access it from any FTP Client.
+ * **SFTP**, the SSH File Transfer Protocol, is another secure network protocol for file system access and management.
-===== 1 Accessing CloudFTP =====
+## Accessing Cloud FTP
+To access Cloud FTP you should be able to use any FTP Client. Use your Access Anywhere username and password as credentials.
+We recommend using Passive mode from the FTP client. Active mode is supported but is harder for users to configure.  To upload large files you may need to use the maximum timeout for your FTP client.
-{{:/cloudftp:steps:sme_1_accessing_cloudftp.png}}
+Here's how to extend the timeout in some popular clients:
+  * FileZilla: Go to Edit => Settings => Connection => set "Timeout in seconds" to 0
+  * Transmit: Go to Preferences... => Click Advanced => Click Advanced Server Settings... => set "Connect Timeout" to 3600
+  * WinSCP: Go to Session => Sites => Site Manager... => select your connection => click Edit => click Advanced... => Connection => Set "Server response timeout" to 6000
-To access CloudFTP:\\ \\ **US Server**:\\ \\ FTP:%%//%%ftp.storagemadeeasy.com Port 21\\ \\ FTPS:%%//%%ftp.storagemadeeasy.com Port 990\\ \\ **EU Server**:\\ \\ FTP:%%//%%ftpeu.storagemadeeasy.com Port 21\\ \\ FTPs:%%//%%ftpeu.storagemadeeasy.com Port 990\\ \\ Using your Storage Made Easy username and password as authentication. You should be able to use any FTP Client to make the connection.\\ \\ **Note:**\\ \\ Our recommendation is to use Passive mode from the FTP client as this is the easiest way to interact with the solution, although Active mode should also be supported, it is harder for users to setup.\\ \\ You should ensure you extend the timeout to maximum in the FTP clients that you use and not use the default as you will likely have trouble uploading large files if you do not change.\\ \\ **Restrictions:**\\ \\ On the SME SaaS service CloudFTP is restricted to 3 MB/sec download speed (this restriction does not apply to enterprise on-premise or IaaS dedicated server use).\\ \\ CloudFTP grants 5 connection per user. If you try to use CloudFTP concurrently you may breach this limit and therefore the connection will not work.\\ \\ If you a require a solution that scales beyond this we offer dedicated server FTP server gateways. Please <ask> for more information on this.\\ \\ \\ \\ \\
+If configuring an endpoint for a device such as a scanner make sure you use a secure variabnt
+    sftp://files.example.com/myfiles
+## Configuration
+Cloud FTP services are not enabled by default.
+For configuration and other information see [[cloudappliance:cloudftp-configuration|]].