Downloading Folder Archives (CloudZip)

latest update: September 15, 2020

The SME File Fabric now supports downloading a folder's content into a range of archive formats. The following archive formats are supported:

  • .zip
  • .tar.gz
  • .rar

There are two ways to download a folder in an archive format outlined below.


Right click context menu

Right click on a particular folder and select one of the download options, like below.

Folder Actions

When you hover over a folder in the list view, you should see an icon giving you the option to download that folders content.


For Org Accounts

Ensure that in the Team Admin account, from Organization»Policies» User Governance the Folder download option is turned On.

For Enterprise File Fabric Appliance Customers

Please ensure from the appladmin account that the User Package, associated with the user account has the Extra Options (add-ons) option Download Zipped Folders enabled.


  • Exported Zip archives are generated in the ZIP64 format. The default Mac OS X Unarchiver called “Archive Utility” does not support Zip files created with ZIP64. It only supports the ZIP32 format. Mac users attempting to export to Zip will be warned about this compatibility issue and will be prompted to choose another format for which their platform can extract. Other Mac OS X Zip unarchive programs may be able to support the ZIP64 format.
  • Empty folders will not be included in the archives
  • On SME's US and EU SaaS service, when a directory being archived to .tar or .tar.gz contains a file greater than 4GB in size, the archive could be reported as corrupt. Zip archives are unaffected.
  • If a file is not found on the storage, it will not be included in the archive file.
  • Some web browsers like Chrome and Edge will automatically decompress a .tar.gz file to a .tar file without renaming it appropriately. Some archive extractors may have an issue with this. Renaming the file to .tar may resolve this for you.
  • The File Fabric will only include files that it has metadata indexed. Unindexed folders will not be included in the archive.
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