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- | === Mac === | + | # Mac Desktop |
+ | |||
+ | ###### last updated on: Nov 29, 2023 | ||
+ | |||
+ | Cloud Drive for the Mac allows remote users to securely and easily access corporate file systems without requiring a VPN. | ||
+ | Files and folders can be selected for off-line access. Users can also create secure share links for external users. | ||
+ | |||
+ | See also: | ||
+ | |||
+ | * [[mac: | ||
+ | * [[mac: | ||
+ | * [[mac: | ||
+ | |||
+ | ## Functionality | ||
+ | |||
+ | {{ : | ||
+ | ### Drive Operation | ||
+ | |||
+ | The drive can be accessed under " | ||
+ | |||
+ | Note that MacOS tags added through Finder to items in the drive are not synchronized with Access Anywhere tags. | ||
+ | |||
+ | ### Embedded External File References | ||
+ | |||
+ | Many applications, | ||
+ | |||
+ | |||
+ | ### Metadata Cache | ||
+ | |||
+ | File and folder metadata is cached the first time a folder is accessed speeding up subsequent access. | ||
+ | |||
+ | If this folder is open within a Finder window the drive will periodically check with the server for updated metadata. | ||
+ | |||
+ | ### File Cache | ||
+ | |||
+ | Files that are opened through the Finder or by applications are automatically downloaded by the drive into local cache. If a file is already in cache the drive checks to see if a later version is available on the server and downloads it if needed. | ||
+ | |||
+ | An icon within finder shows if the file is available in the cloud but not downloaded, or if an update has been made to the file but not yet uploaded. No icon is shown for items that are cached locally. | ||
+ | |||
+ | MacOS manages the file cache and will remove (aka expire) files from cache to free up space. | ||
+ | ## Locking | ||
+ | |||
+ | Some file types that are opened through the drive are locked. This is indicated with red lock in Finder. | ||
+ | |||
+ | The Mac Drive currently supports automatic locking for: | ||
+ | |||
+ | * MS Office — .docx and .pptx | ||
+ | * PDF — When opened with Preview | ||
+ | * Text Files — When opened with TextEdit | ||
+ | * Adobe Indesign — When Indesign opens and updates the file's last accessed time. | ||
+ | * RTF files. | ||
+ | |||
+ | Files can also be locked and unlocked via the Finder "Quick Actions" | ||
+ | |||
+ | ### File and Folder Share Links | ||
+ | |||
+ | Files and folders can be shared from within Finder through the "Quick Actions" | ||
+ | ### Spotlight | ||
+ | |||
+ | File names are indexed by Spotlight and become searchable from the desktop when the folder containing the files becomes visible in the Cloud Drive. | ||
+ | |||
+ | This behavior (files being indexed by Spotlight and returned by desktop searches, whether by name or contents) can be prevented by adding the ~/ | ||
+ | |||
+ | ### Offline Access | ||
+ | |||
+ | Files and folders downloaded to the drive are available for read & write access when no network connection is present, or the server is not accessible. The user can browse folders with items not available offline since metadata is also cached. | ||
+ | |||
+ | To download a file or folder use the Finder menu to " | ||
+ | |||
+ | When the server connection is re-established, | ||
+ | |||
+ | If a file or folder was modified while offline but the parent folder had been deleted that parent folder is recreated so that the modified information is not lost. | ||
+ | |||
+ | ### Conflict Scenarios | ||
+ | |||
+ | Same file changed by offline user and online user: Offline user’s file should be renamed in the format:. Budget - Conflict - Jo Smyth Macbook Pro.xlsx. | ||
+ | |||
+ | |||
+ | ## Troubleshooting | ||
+ | ### Application Logs | ||
+ | |||
+ | Logs can be accessed from Settings > About > **Export Logs**. | ||
+ | |||
+ | To open the logs from the terminal: | ||
+ | |||
+ | open " | ||
- | * [[macapps/ | ||
- | * [[mac/ |