Cloud Drive for Mac

last updated on: August 31, 2022

About the Cloud Drive

Unlike the drive contained in the legacy Mac Tools package, which used the OSXFUSE software package to integrate with Mac Finder, this new and improved Mac Drive uses Apple's new File Provider technology.

The new Cloud Drive is being released in staged releases with each release bringing new features.



  • Shared links to files and folders can now be created
  • Improved status bar icon for light and dark modes.
  • Background folder refresh polling and pagination
  • Bug fixes


  • Added locking support
  • Bug fixes


  • Adds better support for fetching updates from other users.


  • Initial release


The Cloud Drive is only intended for use with macOS 11 (Big Sur) and laster. The minimum OS criteria may be reviewed over time.

Initial Install

As of August 31, 2022 the new Mac Cloud Drive is available for download from the Partner's Portal.

After logging in be sure to enable the Cloud Drive and watch out for subsequent prompts when you launch Mac Finder.

Upgrading From an Earlier Version

Channel Configuration

If you are already using an earlier version of the Cloud Drive for Mac, be sure that you have set the Update Channel to “Production”. You will be notified automatically that a new version is available and prompted to install it.



All basic file and folder operations are supported:

  • Creating folders
  • Copying folders
  • Moving folders
  • Renaming folders
  • Deleting folders
  • Creating files (upload)
  • Updating files (upload)
  • Copying files
  • Moving files
  • Renaming files
  • Deleting files
  • Locking
  • File Sharing
  • Marking files/folders to download (cloud icon)

Planned for Later Versions

The Cloud Drive is continually evolving, and new features are being worked on and added, with the aim of achieving relative feature parity with other desktop components. Some of the planned feature enhancements include (in no particular order):

  • Offline Use - Currently targeted for 2.1 release
  • M-Stream support - Currently targeted for 2.1 release
  • Packaging
  • Branding
  • Business Groups access
  • Tags
  • Notifications
  • Additional audit log entries
  • Cache management

Use With Other SME Mac Tools

The Mac Cloud Drive can be used side by side with Cloud Files and with the sync feature of the legacy Tools. Using new Mac Cloud Drive alongside the legacy OSXFUSE based Mac Cloud Drive is not recommended. .

Known and Suspected Issues v 2.0

  • Move folder into a folder with same named folder present in destination, operation should fail
  • ‘Open folder’ button maybe greyed out when first signing into the drive
  • Downloading folder that contain .DS_Store files can cause errors.
  • Premier Pro file with names containing “+” may not be relinked.
  • Scripted or rapidly repeated actions may cause creation of several timestamped files.
  • Errors may appear when opening an un-cached video file in QuickTime.
  • Users with restricted permissions are not notified of these permissions and therefore do not see upload failures in read only folders unless accessing the folder via the web