last updated October 26, 2018

Storage Made Easy provides a suite of Applications for the Enterprise Files Fabric each of which, from a desktop perspective, provide a cloud drive or remote file view on data.

The aim of this read me document is to highlight some caveats that needs to be understood / observed when working with the SME Cloud Drive.

Anti Virus

The SME Cloud Drive should be excluded from Anti Virus scanning to avoid performance and functionality issues. (When files are cached to disk they should still be scanned).

Firewall

The SME Cloud Drive and Apps in general need access to ports 80 and ports 443 to work. Also note that some PC installed firewalls sandbox Apps and you should ensure that the SME Drive and other Apps are not sandboxed.

Drive restrictions

The SME Network Drive has been optimized to disable preview for images and other file types that use this functionality. This is because the file needs to be downloaded to create the preview which of course would negate the whole purpose of using the drive

Working with files

In general you should be able to work with files as you would on a normal drive but please note that some applications may need certain “hooks” for us to work with them (with regards to edit and save). This work has been done for many file types but if you come across a file type where edit and save is problematic you should email support@storagemadeeasy.com and let us know.

Working with large files

Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. The SME Sync element of the App are a much better way of working with such large files.

Uploading / Copying files

It is not recommended to copy a large amount of files with the Drive. If the file sizes are large please consider the SME Cloud Migration Assistant. Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers, and note that it users a local cache to store the files.

Accessing Drive Settings

Drive Settings can be accessed from Menu bar and also from System Preferences- > SME.

Working with Office Docs

The drive should work perfectly well with office documents but be aware that a network blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive.

Resetting the Cache

The cache can be cleared and reset from the Advanced tab from System Preferences→SME.

Protecting Your Work

Data loss is always a possibility when using any software, including the Cloud Drive. It can occur due to networking interruptions, program defects or hardware malfunctions. The following steps are recommended to minimize the likelihood of data loss due to any of these causes when using the Cloud Drive:

  1. Save your work frequently. You may be able to set your application to do this automatically. If not, save manually.
  2. If your application writes temporary files and allows you to set a location for them, set the location to a directory on your local disk, not the Cloud Drive.