Mac Cloud Drive Troubleshooting

First please check the Mac Cloud Drive restrictions as many issues can be resolved by stepping through these.

If the drive present a blank windows in Finder as below it is possible that OSXFuse, which the drive relies and interacts has had an issue which has resulted in the drive terminating.

You can validate this by checking to see if the drive icon is still visible in OSX toolbar. If it is not then the drive has crashed.

To restart the drive navigate to System→Preferences→SME and turn the tools off an on again ensuring that the necessary OSX File Fabric Apps are selected (including the Drive).

VPN's have been known to interfere with the Drive particularly when turned on and off when the Drive is active so this is something you should be aware of and check.

Please then launch the 'Console'application and from the Crash reports tab find the process name 'Drive' and send the output to

If having performance or usability problems always check to ensure that the Drive has been whitelisted or exempted from any Anti-Virus Application (any files downloaded will still be scanned as they hit the local disk cache).

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