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- | =====Cloud Drive for MacOS FAQ===== | + | ===== Legacy OSXFuse |
- | last updated October 26, 2018 | + | |
- | Storage Made Easy provides a suite of Applications for the Enterprise File Fabric each of which, from a desktop perspective, | + | last updated Aug 12, 2022 |
- | The aim of this read me document is to highlight some caveats that needs to be understood / observed when working with the Cloud Drive. | + | The OSXFuse |
- | ===OSX Fuse=== | + | The aim of this document is to highlight some caveats that need to be understood / observed when working with the OSX implementation of the Cloud Drive. |
- | OSXFuse | + | ===OSXFuse=== |
+ | OSXFuse is required to be installed for the legacy Drive to function. OSXFuse is a File System in UserSpace implementation for OSX that enables developers to extend OS X's native file handling capabilities via third-party file systems, such as the Enterprise File Fabric. As OSX provides operating system updated OSXFUSE and/or the File Fabric application may need to be updated to support these changes. Updating the OSXFuse application away from the File Fabric supported version may work but is not supported. | ||
+ | |||
+ | Though OSXFuse provides, in essence, the ability to have a 'cloud drive' with the file listings actually being ' | ||
+ | |||
+ | We would recommend customers update to [[: | ||
===Anti Virus=== | ===Anti Virus=== | ||
- | The Cloud Drive App should be excluded from Anti Virus scanning to avoid performance and functionality issues. (When files are cached to disk they should still be scanned). | + | The Drive App should be excluded from Anti Virus / Malware |
===Firewall=== | ===Firewall=== | ||
- | The Cloud Drive and Apps in general need access to ports 80 and ports 443 to work. Also note that some PC's installed firewalls sandbox Apps and you should ensure that the Drive and other File Fabric Apps are not sandboxed. | + | The Drive and legacy |
+ | |||
+ | ===VPN=== | ||
+ | |||
+ | Whereas the Drive may work over VPN, latency can be an issue that affects the performance of the drive. Also note that connecting and disconnecting a VPN when the drive is active may result in the drive either to exit or hang due to the change in network interface. \\ \\ | ||
===Drive restrictions=== | ===Drive restrictions=== | ||
- | The Cloudk | + | The Drive has been optimized to disable |
If this preview functionality is changed or not implemented then it could result in a degraded performance as well as all files being downloaded locally. | If this preview functionality is changed or not implemented then it could result in a degraded performance as well as all files being downloaded locally. | ||
+ | |||
+ | ===Working with email=== | ||
+ | |||
+ | Attaching a file to Mac Mail from the virtual drive is not supported. The legacy Mac Tools suite provide an email plugin for Mac Mail. This should be used for sharing links to files. | ||
===Working with files=== | ===Working with files=== | ||
- | In general | + | In general |
+ | |||
+ | ===Working with large files== | ||
- | ===Working | + | Remember that the drive is a remote view of data. If users work with a very large file the whole file has to be downloaded and then, on save, the whole file has to be then uploaded. |
- | Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. | + | Where a Company has a license for M-Stream and M-Stream certified providers are being used the Drive will take advantage of M-Stream fast file transfer |
- | The Sync element of the OSX Apps are a much more optimal way of working with such large files. | + | The Sync element of the legacy |
===Uploading / Copying files=== | ===Uploading / Copying files=== | ||
- | It is not recommended to copy a large amount of files with the Drive. If the file sizes are large please consider using the Web App. Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers, | + | It is not recommended to copy a large amount of files with the Drive. If the file sizes are large please consider using the Web App. Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers, |
===Accessing Drive Settings=== | ===Accessing Drive Settings=== | ||
- | Drive Settings can be accessed from Menu bar and also from System Preferences- > SME. | + | Drive Settings |
===Working with Office Docs=== | ===Working with Office Docs=== | ||
The drive should work perfectly well with office documents but be aware that a network blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive. | The drive should work perfectly well with office documents but be aware that a network blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive. | ||
+ | |||
+ | In the event you do need to recover a document, Microsoft Word for OSX keeps these in a special folder in the following location: | ||
+ | |||
+ | Library/ | ||
===Resetting the Cache=== | ===Resetting the Cache=== | ||
- | The cache can be cleared and reset from the Advanced tab from System Preferences-> | + | For the legacy drive the drive cache can be cleared and reset from the Advanced tab from System Preferences-> |
===Protecting Your Work=== | ===Protecting Your Work=== |