Adding / Managing Users

last updated on June 23, 2021

Organizations using an Enterprise File Fabric installation are able to allow users to sign in to their organisation.

The File Fabric supports a few identity sources for an organisation.

  • Built-in identity source
  • Active Directory identity source
  • SAML identity source

Administrators can, and do, have the flexibility to use one or more of the above identity sources within the context of a single organisation. This allows customers to federate multiple identity sources, as well as providing, if required, access to users who are not part of an existing domain or realm.

This document covers how users can be managed from the Built-In identity source and is applicable to:

  • File Fabric Hosted Service
  • Enterprise on-premises File Fabric
  • IaaS hosted File Fabric.

If you are interested in how our integration with your other identity sources works, please see our AD integration section

New users can be added by the Team Administrator after logging into team account as the Administrative user and choosing the 'Users' option from the Organization options on the right sidebar.

User names can contain any displayable characters except '<' and '>'.


By default, when a user a is added, each user is given private storage space on the primary storage provider (ie. the storage provider that is set as default). Only the user can access this space and if the amount of storage space given needs to be controlled this can be done using user quotas.

If the Admin requires access to private user space then a different way of setting up user space can be used by creating shared folders that only the user and the Admin has access to. Please see this entry on the Wiki for more information on this.

Bulk users can be added by choosing to open either a .csv or .xls file that contains users in the form of Name, Login, Email.

As a user requires a 'user name' and an email address, in the event that a service account is being used for a user that does not have an email address consider using the User Principle Name (UPN) i.e the name of a system user in an email address format.

If more than one admin is required for the File Fabric, another user can have his role changed to that of an Admin. Once nominated a user with the Admin role will be able to do anything a the main Administrator can do except to promote other users to also be an administrator.

User accounts that are created within the File Fabric using the Built-in identity source are local users. Their credentials are stored in a hashed and salted manner using SHA-256. 2-factor authentication can be enabled for users of the platform to further enhance security.

The File Fabric also supports an integration with the KeyCloak Identity platform. Please contact us if you would like to learn more.

To help administrators provide support to users, the File Fabric optionally allows administrators to log in as other users. Specifically:

  • If impersonation is enabled by the appliance administrator in Site Functionality then she can log in as the organization administrator or as any member in any organization.
  • If impersonation has been enabled by the appliance administrator in the package assigned to an organization then the organization administrator or any member with the Administrator role can log in as any member of the organization.

In both cases the login is recorded in the audit logs.

To log in as a different user, the administrator first logs in as herself and then clicks on the key icon in the row representing the user on on the Users page (for appliance administrators):

or the “Organization staff” (for organization administrators):

For user Access Control, please see the User Access Controls section of the Cloud File Server Wiki.

Next Section: Setting user shared space for an external Cloud


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