no way to compare when less than two revisions

Differences

This shows you the differences between two versions of the page.

@@ Line 1: / Line 1: @@
+====== Support Options ======
+This entry outlines the File Fabric support options
+===== 1 Free Support =====
+For those with historic free accounts support options are:\\ \\ The Storage Made Easy [[http://www.websitetoolbox.com/mb/thesmespace|Forums]]\\ The [[|Wiki]]\\ Storage Made Easy [[https://storagemadeeasy.com/faq/|FAQ]]
+===== 2 File Fabric SaaS Accounts =====
+For those users with File Fabric SaaS Accounts (either on a SaaS or Appliance hosted basis) as well as the free support options outlined, support is provided via email to **//Support AT Storage Made Easy DOT Com//** or directly from the [[https://support.storagemadeeasy.com/support/storagemadeeasy/|support portal]].\\ \\ Standard support is from 10 am to 4 PM Monday to Friday exempting public holidays as advertised in advance on the support system.\\ \\ The support team may request a Skype or other form of web sharing session if necessary to resolve a case.\\ \\ To log a case the email should contain:\\ \\ - The Storage Made Easy username or company name\\ - Details of the Storage Made Easy Access client being used with version number\\ - Detailed description of issue (steps taken)\\ - Any supporting screenshots
+===== 3 Enterprise Support =====
+Enterprise support options / definitions are documented [[cloudappliance/support|here]].\\ \\ \\