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support [2018_01_30 17:23] (current)
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 +====== Support Options ======
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 +This entry outlines the support options for accounts.
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 +===== 1 Free Support =====
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 +{{:/​support:​steps:​sme_1_free_support.png}}
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 +For those with free accounts support options are:\\ \\ The Storage Made Easy [[http://​www.websitetoolbox.com/​mb/​thesmespace|Forums]]\\ The [[|Wiki]]\\ Storage Made Easy [[https://​storagemadeeasy.com/​faq/​|FAQ]]
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 +===== 2 Cloud File Server Accounts =====
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 +{{:/​support:​steps:​sme_2_cloud_file_server_ac.png}}
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 +For those users with Cloud File Server Accounts either on a SaaS or Appliance hosted basis, as well as the free support options outlined, support is provided via email to **//Support AT Storage Made Easy DOT Com//** or directly from the [[https://​support.storagemadeeasy.com/​support/​storagemadeeasy/​|support portal]].\\ \\ Standard support is from 10 am to 4 PM Monday to Friday exempting public holidays as advertised in advance on the support system.\\ \\ The support team may request a Skype or other form of web sharing session if necessary to resolve a case.\\ \\ To log a case the email should contain:\\ \\ - The Storage Made Easy username or company name\\ - Details of the Storage Made Easy Access client being used with version number\\ - Detailed description of issue (steps taken)\\ - Any supporting screenshots
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 +===== 3 Custom Support =====
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 +{{:/​support:​steps:​sme_3_custom_support.png}}
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 +Custom support options for SaaS can be quoted for on request.\\ \\ For Enterprise Appliance support definitions please see [[cloudappliance/​support|here]].\\ \\ \\
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