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support [2018_01_30 17:23]
127.0.0.1 external edit
support [2021_06_04 12:42] (current)
jim
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-This entry outlines the support options ​for accounts.+This entry outlines the File Fabric ​support options
  
 ===== 1 Free Support ===== ===== 1 Free Support =====
  
 +For those with historic free accounts support options are:\\ \\ The Storage Made Easy [[http://​www.websitetoolbox.com/​mb/​thesmespace|Forums]]\\ The [[|Wiki]]\\ Storage Made Easy [[https://​storagemadeeasy.com/​faq/​|FAQ]]
  
  
-{{:/​support:​steps:​sme_1_free_support.png}}+===== 2 Hosted Accounts =====
  
-For those with free accounts support options are:\\ \\ The Storage Made Easy [[http://​www.websitetoolbox.com/​mb/​thesmespace|Forums]]\\ The [[|Wiki]]\\ Storage Made Easy [[https://​storagemadeeasy.com/​faq/​|FAQ]] 
  
 +For those users with File Fabric SaaS Accounts (either on a SaaS or Appliance hosted basis) as well as the free support options outlined, support is provided via email to **//Support AT Storage Made Easy DOT Com//** or directly from the [[https://​support.storagemadeeasy.com/​support/​storagemadeeasy/​|support portal]].\\ \\ Standard support is from 10 am to 4 PM Monday to Friday exempting public holidays as advertised in advance on the support system.\\ \\ The support team may request a Skype or other form of web sharing session if necessary to resolve a case.\\ \\ To log a case the email should contain:\\ \\ - The Storage Made Easy username or company name\\ - Details of the Storage Made Easy Access client being used with version number\\ - Detailed description of issue (steps taken)\\ - Any supporting screenshots
  
-===== 2 Cloud File Server Accounts ===== 
  
 +===== 3 Enterprise Support =====
  
- +Enterprise ​support options / definitions ​are documented ​[[cloudappliance/​support|here]].\\ \\ \\
-{{:/​support:​steps:​sme_2_cloud_file_server_ac.png}} +
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-For those users with Cloud File Server Accounts either on a SaaS or Appliance hosted basis, as well as the free support options ​outlined, support is provided via email to **//Support AT Storage Made Easy DOT Com//** or directly from the [[https://​support.storagemadeeasy.com/​support/​storagemadeeasy/​|support portal]].\\ \\ Standard support is from 10 am to 4 PM Monday to Friday exempting public holidays as advertised in advance on the support system.\\ \\ The support team may request a Skype or other form of web sharing session if necessary to resolve a case.\\ \\ To log a case the email should contain:\\ \\ - The Storage Made Easy username or company name\\ - Details of the Storage Made Easy Access client being used with version number\\ - Detailed description of issue (steps taken)\\ - Any supporting screenshots +
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-===== 3 Custom Support ===== +
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-{{:/​support:​steps:​sme_3_custom_support.png}} +
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-Custom support options for SaaS can be quoted for on request.\\ \\ For Enterprise Appliance support ​definitions ​please see [[cloudappliance/​support|here]].\\ \\ \\+