Access Anywhere Handling of Rate-Limiting Storage Providers

Last updated on April 24, 2019

Some cloud storage providers detect and limit high rates of usage by a user by slowing down the pace at which they respond to requests from that user. This can cause the connection between Access Anywhere and the cloud storage to time-out, resulting in failed operations.

The Access Anywhere attempts to detect and work around this situation by waiting for some period of time and then retrying the operation. If the operation fails again, Access Anywhere waits longer and then retries it again. This behaviour applies to the following operations:

import
export
copy
move
provider synchronization

These are the storage systems for which this behaviour has been implemented:

Amazon Cloud Drive
Box.com
DropBox
Evernote
Huddle
Google Drive
Google Storage
Office 365
OneDrive
Open S3
OpenStack
Rackspace
S3
Salesforce
WebDAV
Microsoft Azure
Zimbra