Differences

This shows you the differences between two versions of the page.

--- windows/troubleshooting [2020_08_03 12:57] – jim
+++ windows/troubleshooting [2022_01_27 13:41] – [Contacting Support:] jim
@@ Line 1: / Line 1: @@
-====== TroubleShooting Windows Apps======
+====== Windows Apps Troubleshooting ======
+== last updated on Jan. 26, 2022 ==
+For more information see [[windowstools/clouddrive/troubleshooting|]].
 ===== Please be aware of the following: =====
@@ Line 47: / Line 49: @@
 * **Working with Microsoft Office documents:** The drive should work perfectly well with office documents but be aware that a network
 blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive. An alternative is to use the Microsoft Office add-in provided, available as 'Cloud Actions' ribbon bar.
+\\
+\\
+* **Admin Permissions During Installation**
+The Windows App Suite installer requires administrator permissions.  If admin permissions are not provided during the installation process, some aspects of the Apps may not work as expected.
+\\
+\\
+===== Contacting Support: =====
+\\
+If you do need to contact support then please provide the following information:
+\\
+\\
+. The the File Fabric Windows app version
+\\
+\\
+. If you're an enterprise user, the deployed version of your File Fabric
+\\
+\\
+. If you have generated a custom App package, please provide it.
+\\
+\\
+. Please provide a list of running Windows apps. You can do this by dropping out to PowerShell and typing:
+<code>tasklist /apps > apps.txt</code>
+\\
+Please send the  apps.txt file to us.
+\\
+\\
+. Please provide the windows version and service pack.