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| windows/troubleshooting [2018_04_27 13:16] – [Please be aware of the following:] jim | windows/troubleshooting [2020_08_03 12:57] – jim |
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| The File Fabric Apps are predicated on being able to run without third party interference. Third party interference of such Registry changes, Anti-Virus, or third party App blockers are not an File Fabric Application issues and therefore not supportable and need to be resolved directly by the end user. | * **Drive Encryption Software**: The SME Desktop Tools, especially the Cloud Drive, may not work correctly if disk encryption software is in use. |
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| | The File Fabric Apps are predicated on being able to run without third party interference. Third party interference of such Registry changes, Anti-Virus, third party App blockers or disk encryption software are not File Fabric Application issues and therefore not supportable and need to be resolved directly by the end user. |
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| * **Working with Files:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain "hooks" for us to work with them (with regards to edit and save) or may not be suitable to be shared for network drive access. Work has been done for many file types but if you come across a file type where edit and save is problematic you could email support@storagemadeeasy.com and let us | * **Working with Files:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain "hooks" for us to work with them (with regards to edit and save) or may not be suitable to be shared for network drive access. Work has been done for many file types but if you come across a file type where edit and save is problematic you could email support@storagemadeeasy.com and let us |
| know. | know. |
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| | * **Drive Responsiveness:** The Drive's default timeout to discover new data is 3 minutes. This is configurable from the Drive Settings. Note that to view new data it may be required to either refresh the folder or navigate out and back into the folder. |
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