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windows/troubleshooting [2022_01_27 13:41] – [Contacting Support:] jim | windows:troubleshooting [2024_03_19 22:28] (current) – [Windows Apps Troubleshooting] steven | ||
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====== Windows Apps Troubleshooting ====== | ====== Windows Apps Troubleshooting ====== | ||
== last updated on Jan. 26, 2022 == | == last updated on Jan. 26, 2022 == | ||
- | For more information see [[windowstools/ | + | For more information see [[windows/ |
===== Please be aware of the following: ===== | ===== Please be aware of the following: ===== | ||
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- | * **App Blocking**: Sometimes Apps such as Firewalls, Spyware blockers and other Apps that can automatically | + | * **App Blocking**: Sometimes Apps such as Firewalls, Spyware blockers and other Apps that can automatically |
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- | * **Drive Encryption Software**: The SME Desktop Tools, especially the Cloud Drive, may not work correctly if disk encryption software is in use. | + | * **Drive Encryption Software**: The NAA Desktop Tools, especially the Cloud Drive, may not work correctly if disk encryption software is in use. |
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- | The File Fabric | + | The Access Anywhere |
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- | * **Working with Files:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain " | + | * **Working with Files:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain " |
know. | know. | ||
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* **Admin Permissions During Installation** | * **Admin Permissions During Installation** | ||
The Windows App Suite installer requires administrator permissions. | The Windows App Suite installer requires administrator permissions. | ||
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===== Contacting Support: ===== | ===== Contacting Support: ===== | ||
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If you do need to contact support then please provide the following information: | If you do need to contact support then please provide the following information: | ||
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- | \\ | + | 1. The Access Anywhere |
- | 1. The the File Fabric | + | |
- | \\ | + | 2. If you're an enterprise user, the deployed version of your Access Anywhere |
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- | 2. If you're an enterprise user, the deployed version of your File Fabric | + | |
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3. If you have generated a custom App package, please provide it. | 3. If you have generated a custom App package, please provide it. | ||
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4. Please provide a list of running Windows apps. You can do this by dropping out to PowerShell and typing: | 4. Please provide a list of running Windows apps. You can do this by dropping out to PowerShell and typing: | ||