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windows/troubleshooting [2018_02_06 13:43] – created jim | windows:troubleshooting [2024_03_19 22:28] (current) – [Windows Apps Troubleshooting] steven | ||
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- | ====== | + | ====== Windows Apps Troubleshooting |
+ | == last updated on Jan. 26, 2022 == | ||
+ | For more information see [[windows/ | ||
===== Please be aware of the following: ===== | ===== Please be aware of the following: ===== | ||
- | * **REGISTRY CHANGES:** On install the Apps make registry changes. If you are using software that blocks this then the Apps may not work. | + | * **Registry Changes:** On install the Apps make registry changes. If you are using software that blocks this or uninstall registry changes |
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- | * **ANTI-VIRUS**: The Virtual Cloud Drive letter needs to be exempted from any Anti-Virus that you are running otherwise it may not run and/or performance will be poor. | + | * **Anti-Virus**: The Virtual Cloud Drive letter needs to be exempted from any Anti-Virus that you are running otherwise it may not run and/or performance will be poor. |
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- | * **THUMBNAILS:** Thumbnails are disabled on the virtual drive view as otherwise windows needs to download | + | * **App Blocking**: Sometimes Apps such as Firewalls, Spyware blockers and other Apps that can automatically |
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- | * **CACHE CONTROL:** The Drive resides | + | * **Drive Encryption Software**: The NAA Desktop Tools, especially the Cloud Drive, may not work correctly if disk encryption software is in use. |
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- | * **WINDOWS UPDATES:** Windows Updates can, on rare occasions, break or affect the Cloud Drive. This is a know Windows 10 bug and if this occurs then the Apps may need to be re-installed. | + | The Access Anywhere Apps are predicated |
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- | * **FIREWALL:** The Cloud Drive and Apps in general need outbound access | + | * **Thumbnails:** Thumbnails are disabled on the virtual drive view as otherwise windows needs to download |
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- | * **WORKING WITH FILES:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain " | + | * **Cache Control:** The Drive resides in the taskbar and its cache can be controlled from the settings that can be accessed on right click. |
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+ | * **Windows Updates:** Windows Updates can, on rare occasions, break or affect the Cloud Drive. This is a know Windows 10 bug and if this occurs then the Apps may need to be re-installed. | ||
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+ | * **Firewall: | ||
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+ | * **Working with Files:** In general, you should be able to work with files as you would on a normal drive but please note that some applications may need certain " | ||
know. | know. | ||
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- | * **WORKING WITH LARGE FILES:** Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded | + | |
+ | * **Drive Responsiveness:** The Drive' | ||
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- | * **UPLOADING AND COPYING FILES:** It is not recommended to copy a large amount | + | * **Working with large files:** Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded |
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- | * **WORKING WITH MICROSOFT OFFICE DOCUMENTS:** The drive should work perfectly well with office documents but be aware that a network | + | * **Uploading and copying files:** It is not recommended to copy a large amount of files with the Cloud Drive. To upload a large amount of files it is recommended to use the dedicated Cloud Explorer or if the file sizes are large please consider the Cloud Migration Assistant. Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers. |
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+ | * **Working with Microsoft Office documents:** The drive should work perfectly well with office documents but be aware that a network | ||
blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive. An alternative is to use the Microsoft Office add-in provided, available as 'Cloud Actions' | blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive. An alternative is to use the Microsoft Office add-in provided, available as 'Cloud Actions' | ||
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+ | * **Admin Permissions During Installation** | ||
+ | The Windows App Suite installer requires administrator permissions. | ||
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+ | ===== Contacting Support: ===== | ||
+ | |||
+ | If you do need to contact support then please provide the following information: | ||
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+ | 1. The Access Anywhere Windows app version | ||
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+ | 2. If you're an enterprise user, the deployed version of your Access Anywhere | ||
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+ | 3. If you have generated a custom App package, please provide it. | ||
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+ | 4. Please provide a list of running Windows apps. You can do this by dropping out to PowerShell and typing: | ||
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+ | < | ||
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+ | Please send the apps.txt file to us. | ||
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+ | 5. Please provide the windows version and service pack. |