Windows Drive Network Disconnect Advisory

After a Microsoft update to Windows 10 you might see SME Cloud Drive status as Disconnected Network Drive in Windows Explorer.

There is a known issue with Microsoft Windows update where network provider settings are removed after a windows upgrade. For details see Network provider settings are removed during an in-place upgrade

To workaround this problem you have 2 options

Method 1: Re-Install SME Cloud Tools

  • Restart Windows
  • Install the SME Cloud Tools on top of existing installation
  • You will get an additional prompt , click yes
  • Finish the installation
  • Restart Windows

Method 2: Reinstall Cloud Drive

  • Open Windows Power shell(type Windows Power Shell in the start menu), in the command prompt type the following commands and hit enter.

cd "C:\Program Files (x86)\SME\Cloud Tools\"

Start-Process -Verb runAs .\Cloud.Drive.exe /install

Note if you have installed branded SME Windows app, the Cloud Tools will be installed under C:\Program Files (x86)\ in directory corresponding your SME installer name.

  • You will get a User Account Control prompt. Click Yes
  • Restart Windows

Please make sure you read the caveats in the document SME Windows Cloud Drive FAQ / Restrictions