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windows/win10technote [2018_02_09 11:23] – created kamranwindows:win10technote [2024_03_21 22:40] (current) – [Method 2: Reinstall Cloud Drive] steven
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 # Windows Drive Network Disconnect Advisory # Windows Drive Network Disconnect Advisory
- 
 ## Symptoms ## Symptoms
-After a Microsoft  update to Windows 10 you might see SME Cloud Drive status as **Disconnected Network Drive** in Windows Explorer. +After a Microsoft  update to Windows 10 you might see NAA Cloud Drive status as **Disconnected Network Drive** in Windows Explorer. 
-![](6372AD0C-3DC0-4192-996C-977355BE2A12.png)+ 
 +![](:/windows/problem.png)
  
 ## Cause ## Cause
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 To workaround this problem you have 2 options  To workaround this problem you have 2 options 
  
-### Method 1: Re-Install SME Cloud Tools +### Method 1: Re-Install NAA Cloud Tools  
 * Restart Windows * Restart Windows
  
-* Install the SME Cloud Tools **on top of existing installation**+* Install the NAA Cloud Tools **on top of existing installation**
  
 * You will get an additional prompt , click yes * You will get an additional prompt , click yes
-![](2018-01-31_10-17-17.png)+![](![](:/windows/prompt.png)
  
 * Finish the installation * Finish the installation
  
 * Restart Windows * Restart Windows
- 
 ### Method 2: Reinstall Cloud Drive  ### Method 2: Reinstall Cloud Drive 
-* Open Windows Power shell(type Windows Power Shell in the start menu), in the command prompt type the following commands and hit enter. 
- 
-`cd "C:\Program Files (x86)\SME\Cloud Tools\"` 
- 
-`Start-Process -Verb runAs .\Cloud.Drive.exe /install` 
- 
-Note if you have installed branded SME Windows app, the Cloud Tools will be installed under  `C:\Program Files (x86)\` in directory corresponding your SME installer name. 
- 
-* You will get a User Account Control prompt. Click Yes  
- ![](2018-01-31_10-14-02.png) 
- 
-* Restart Windows 
  
-## More Information +Open Windows Power shell(type Windows Power Shell in the start menu), in the command prompt type the following commands and hit enter.
-Please make sure you read the caveats in the document [SME Windows Cloud Drive FAQ / Restrictions](https://www.storagemadeeasy.com/files/2f0aba745cc4fd738b158e29eef9c067.pdf)+
  
 +    cd "C:\Program Files (x86)\SME\Cloud Tools\"
  
 +    Start-Process -Verb runAs .\Cloud.Drive.exe /install
  
 +Note if you have installed branded NAA Windows app, the Cloud Tools will be installed under  `C:\Program Files (x86)\` in directory corresponding your NAA installer name.
  
 +You will get a User Account Control prompt. Click Yes 
  
 + ![](:/windows/uac.png)
  
 +Restart Windows
  
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