Windows Drive Network Disconnect Advisory
Symptoms
After a Microsoft update to Windows 10 you might see NAA Cloud Drive status as Disconnected Network Drive in Windows Explorer.
Cause
There is a known issue with Microsoft Windows update where network provider settings are removed after a windows upgrade. For details see Network provider settings are removed during an in-place upgrade
Workaround
To workaround this problem you have 2 options
Method 1: Re-Install NAA Cloud Tools
- Restart Windows
- Install the NAA Cloud Tools on top of existing installation
- You will get an additional prompt , click yes
- Finish the installation
- Restart Windows ### Method 2: Reinstall Cloud Drive
Open Windows Power shell(type Windows Power Shell in the start menu), in the command prompt type the following commands and hit enter.
cd "C:\Program Files (x86)\SME\Cloud Tools\" Start-Process -Verb runAs .\Cloud.Drive.exe /install
Note if you have installed branded NAA Windows app, the Cloud Tools will be installed under C:\Program Files (x86)\ in directory corresponding your NAA installer name.
You will get a User Account Control prompt. Click Yes
Restart Windows