Differences

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--- cloudedit [2019_08_13 20:44] – added link to branding steven
+++ cloudedit [2024_03_19 22:27] (current) – steven
@@ Line 1: / Line 1: @@
 ====== Cloud Edit ======
-===== What is Cloud Edit? =====
+== page last updated: July 24, 2023 ==
-Cloud Edit is a feature that allows end users to edit or files opened on the SME web interface directly on the desktop (Windows or Mac). This works independent of whatever the back-end storage is.
+===== What is CloudEdit? =====
+CloudEdit is a feature that allows end users to view and edit files opened through Access Anywhere web interface directly on the desktop (Windows or Mac). This works independently of the back-end storage.
 See also [[:packagers/cloudedit_branding]].
@@ Line 9: / Line 11: @@
 ===== System Requirements =====
-Cloud Edit is supported for the current and prior MacOS releases The latest version is Cloud Edit 2.0 supporting High Sierra (10.13) and Mojave (10.14).
+CloudEdit is supported for the current and prior MacOS and Windows releases.
-CloudEdit may be downloaded on demand through the File Manager . CloudEdit is also included within the [[maccloudtools]].
+CloudEdit may be downloaded on demand through the File Manager. CloudEdit is also included with [[windows]].
-===== How to work with Cloud Edit =====
+===== How to work with CloudEdit =====
-From the point of download, the Cloud Edit app:
+From the point of download, the CloudEdit app:
   - Opens the downloaded file in the associated application.
@@ Line 21: / Line 23: @@
   - Checks every 3 seconds whether the downloaded file has been changed since it was last checked. If it has, it is automatically uploaded.
-===== Enabling Cloud Edit =====
+<WRAP center round important 100%>
+When switching between Access Anywhere accounts, first close any documents that have been opened with CloudEdit.
+</WRAP>
-Cloud Edit is enabled and available by default for free, personal and business SaaS Accounts. It is also included when deploying the SME Enterprise Edition.
-For team users ensure that Cloud Edit is enabled for the Organization. This can be done by logging in as the Org Admin, then go to Organization>Options>User Interface and tick the check box for CloudEdit.
+===== Enabling CloudEdit =====
+CloudEdit is enabled and available by default.
+For team users ensure that CloudEdit is enabled for the Organization. This can be done by logging in as the Org Admin, then go to Organization>Options>User Interface and tick the check box for CloudEdit.
 ===== Supported Browsers =====
@@ Line 39: / Line 46: @@
 It may work in other browsers but we only certify against those listed.
-===== Cloud Edit FAQ's =====
+===== Locking =====
-If there is an issue with Cloud Edit launching you should check the following:
+When a file is opened and locked through Windows CloudEdit and then subsequently closed without having been saved, how long the lock will be held depends on a couple of settings. If the Tools were packaged with the automatic lock time of one hour enabled then the lock will expire an hour after the file was opened.  If that option was not enabled then Access Anywhere's default lock duration, usually 24 hours, will be applied.
-Anti Virus could be blocking Cloud Edit (and be aware with Anti Virus sometimes there are AV browser plugins that block).
+When a file has been opened and locked with Mac CloudEdit, the lock is released when the file is closed.
+## Troubleshooting
+### Cloud Edit Does Not Start
+If there is an issue with CloudEdit launching you should check the following:
+Anti Virus could be blocking CloudEdit (and be aware with Anti Virus sometimes there are AV browser plugins that block).
   * Browser settings (are there browse security restrictions in place. Try and disable all plugins and retry to validate there are no plugins interfering )
@@ Line 52: / Line 67: @@
 Further Actions:
-  * Remove Cloud Edit, reset browser, re-install and observe behaviour on re-install and subsequent access.
+  * Remove CloudEdit, reset browser, re-install and observe behaviour on re-install and subsequent access.
-  * Check Cloud Edit logs. The log is shown when clicking on the Cloud Edit tray icon (or tray icon menu -> Show Cloud Edit). The log is rotated after 10000 lines, i.e. the last 10000 lines are kept. It is shown in realtime, so one can view how CloudEdit works/reacts.
+  * Check CloudEdit logs. The log is shown when clicking on the CloudEdit tray icon (or tray icon menu -> Show CloudEdit). The log is rotated after 10000 lines, i.e. the last 10000 lines are kept. It is shown in realtime, so one can view how CloudEdit works/reacts.
+### What are Cloud Edit files stored? (Mac)
+Files can be found under ```$TMPDIR``.
+    cd $TMPDIR
+### What version of Cloud Edit is running? (Mac)
+You can find CloudEdit apps that are installed on a Mac by navigating to "About this Mac" -> "System Report" -> Software -> Applications.  This view also shows what versions the apps are.
+{{::cloudedit:cloudedit-systeminfo.png?700|}}
+If you have multiple Cloud Edit applications installed, to see which one is running first open up Activity Monitor.  Search for "CloudEdit" and then double-click to open the detail dialog. From there select the tab "Open Files and Ports".
+Note that Cloud Edit does not start until it's first accessed.
+{{:cloudedit:cloudedit-activitymonitor.png?700|}}
+### Logs (Mac)
+Logs can be found at ~/Library/Logs/CloudEdit or accessed through the Console app.
+{{:cloudedit:cloud-edit-mac-logs.png?600|}}