Provider Real-Time Behavior
last edited on: Feb 21, 2023
These notes describe Access Anywhere v2301 and above, Mac Cloud Drive v2.1 and above and Windows Cloud Drive v2211 and above.
Enabling and Disabling Real-Time Refresh
The Access Anywhere's real-time refresh functionality enables options for discovering changes made directly (not through Access Anywhere) to the storage without having to run a provider re-sync. Whether or not real-time refresh functionality is possible on your Access Anywhere depends on a setting in Site Functionality.
If Your Access Anywhere Allows Real-Time Refresh
Effective Real-Time Setting
A provider's effective real-time setting is “on” if Cloud Refresh Mode in the Provider settings is set to Enabled, and “off” if Cloud Refresh Mode is set to “Disabled”.
If the provider's Cloud Refresh Mode is set to “Global” then the effective setting depends on the “Real-time refresh” setting on the org. admin's Dashboard.
“On” means providers set to Global have real-time on, and “Off” means providers set to Global have real-time off.
The Refresh Button
What happens when you click on the Refresh button in the File Manager depend on provider's effective real-time setting.
For providers with an effective real-time setting of “off”, the File Manager's Refresh menu will show all three options: Refresh, Cloud Refresh and Deep Cloud Refresh.
For providers with an effective real-time setting of “on”, clicking the File Manager's Refresh button does not cause a menu to be displayed. Instead, clicking the button will cause a Cloud Refresh to happen.
Navigation
Navigation for Providers with an Effective Real-Time Setting of "Off"
File Manager
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).
Mac Cloud Drive
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background. When the Cloud Refresh has finished, the directory listing is updated.
Windows Cloud Drive
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background. When the Cloud Refresh has finished, the directory listing is updated.
Navigation for Providers with an Effective Real-Time Setting of "On"
File Manager
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background. When the Cloud Refresh has finished, the directory listing is updated.
Mac Cloud Drive
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background. When the Cloud Refresh has finished, the directory listing is updated.
Windows Cloud Drive
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh), and also causes a Cloud Refresh to be scheduled in the background. When the Cloud Refresh has finished, the directory listing is updated.
If Your Access Anywhere Does Not Allow Real-Time Refresh
The Refresh Button
Clicking the File Manager's Refresh button will always cause a Refresh (not a Cloud Refresh or a Deep Cloud Refresh) to happen. Cloud Refresh and Deep Cloud Refresh will not be available.
Navigation
File Manager
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).
Mac Cloud Drive
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).
Windows Cloud Drive
Navigation to a folder causes the display of a recent view of the Access Anywhere metadata (similar to a Refresh).