Cloud Refresh Mode and Real-Time Refresh

The Access Anywhere/Access Anywhere (FF/AA) can ask the storage to which a provider is connected what files and folders exist on the storage, and use the results to initialize or update the FF/AA metadata cache for that provider. That is how initial sync and provider resync work. This functionality is always available.

FF/NA can also update its metadata for individual directories or directory trees. This availability of this functionality is controlled by settings.

There is an option in Site Functionality called “Enable Real time Refresh”. If this option is turned off then refreshing metadata from the storage for a directory or directory tree is not available.

If Real time Refresh” is enabled in Site Functionality then whoever creates or is managing a provider can set the value for a provider setting called “Cloud Refresh Mode”. A provider’s Cloud Refresh Mode controls whether or not the metadata for each directory on the provider will be refreshed from the storage when that folder is visited in the File Manager or by some other FF/AA client tools. If the value is “Enabled” then the metadata will be refreshed. If the value is “Disabled” then the metadata will not be refreshed. If the value is “Global” then the effective value is determined by the organization level setting described in the next paragraph.

The org. admin has a Dashboard setting called “Real-time refresh”. If it is turned on the effective value for “Cloud Refresh Mode” for providers with Cloud Refresh Mode set to “Global” is “Enabled”. If it is turned off then the effective value for “Cloud Refresh Mode” for providers with Cloud Refresh Mode set to “Global” is “Disabled”.

If “Enable Real time Refresh” is turned off, clicking the File Manager’s Refresh button refreshes the directory listing on the screen from Access Anywhere’s metadata cache. The storage is not consulted.

If “Enable Real time Refresh” is turned on and the effective value is “disabled” for Cloud Refresh Mode for the provider a directory on which is displayed in the File Manager, clicking the File Manager’s Refresh button the File Manager’s Refresh button exposes three choices:

Refreshes the directory listing on the screen from Access Anywhere’s metadata cache. The storage is not consulted.

Refresh Access Anywhere’s metadata cache and the displayed directory listing from the storage for the currently displayed directory.

Refresh Access Anywhere’s metadata cache for the currently displayed directory and all of its subdirectories from the storage, and refresh the displayed directory listing for the currently displayed directory.